HELP CENTER

Chrome Extension

Everything you can do with WAzion directly on WhatsApp Web: AI assistance, sidebar with CRM, productivity tools, and autopilot.

How AI Assistance Works

Below the WhatsApp writing field, you will see an additional field exclusively for AI. You can:

Write a brief idea

Example: “order on the way“ → The AI generates a complete response with the order details.

Give a clear instruction

Example: “confirms availability and price“ → The AI searches for the product and responds.

Let the AI act

Without writing anything, the AI analyzes the conversation and generates the appropriate response.

Important: The AI does not send messages automatically. The response appears in the WhatsApp field for you to decide whether to send it, modify it, or request adjustments.

AI Assistance

The intelligent assistant that generates contextual responses

Quick Replies (Helpers)

Preconfigured phrases that the AI turns into natural responses

Conversation Tools

Available functions within each chat

Screenshots

Capture and save screenshots of the client

Conversation Summaries

Generate quick, detailed, or action summaries

Automatic Translation

Translate incoming and outgoing messages instantly

Customer Search

Search by phone, email, or order number

Side Panel

All the customer information in one place

Product Search

Search and copy product links from your store

Sentiment Analysis

Detect the customer’s mood

Customer Record (CRM)

Orders, data, and unified history

Tasks

Create tasks with alarms and assignments

Files

Upload and organize client documents

Internal Comments

Notes visible only to your team

Conversation History

Access old messages without limits

Question to the Conversation

Consult the AI about the complete history

Global Functions

Available outside of conversations

Notifications

Alerts categorized by type

Calendar

Task view by day, week, or month

Autopilot

AI responds without human intervention

Pilot Configuration

Enable automatic replies for all or some conversations

Multi-agent Conversation Management

WAzion allows full control of conversations in environments with multiple agents:

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Agent identification

See which agent is handling each conversation.

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Overlap detection

Warning if more than one agent is involved.

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Advanced filters

My conversations, unassigned, all.

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Visible tags

VIP, follow-up, possible sale...

Quick Access

From the WAzion icon on the Chrome bar you can:

• Open the side panel
• Access the settings (Dashboard)
• Log out (clears local data)

From the WAzion Apps menu (button to the left of WhatsApp Web) you can:

• Change agent (with optional PIN)
• Enable/disable automatic translations
• Filter conversations by agent
• Access calendar, notifications, search, and more

Set up your extension from the Dashboard

Agents, prompts, integrations, and credits are managed from the admin panel.

See Dashboard guide →