Sentiment Analysis
Understand the customer’s emotional state to tailor your communication.
What is Sentiment Analysis?
Sentiment analysis evaluates the customer’s emotional state based on the conversation messages. It provides a numerical score and advice to improve the interaction.
Where to watch the analysis
Sentiment analysis is displayed in the WAzion Sidebar, under the Analysis tab.
Available information
Scoring
A numerical indicator (e.g., 7/10) that represents the client’s current satisfaction level.
Trend
Indicate whether the sentiment is improving, worsening, or remaining stable.
Tips
Specific recommendations to improve customer interaction.
