Frequently Asked Questions

WAzion is a Chrome extension that enhances WhatsApp Web with AI, integrated CRM, mass marketing, and automation. It works as a co-pilot: it suggests responses, organizes your clients, and automates when you’re not available.

WAzion is an AI co-pilot that suggests responses, but you decide what to send. If you want, you can also activate WhatsApp Auto to respond automatically with your rules. You choose how much to automate.

WAzion works exclusively on Google Chrome as a browser extension. It is not compatible with Firefox, Safari, Edge, Brave, or other browsers.

Yes, WAzion works with both regular WhatsApp and WhatsApp Business through WhatsApp Web.

Yes. WAzion complies with international privacy regulations (GDPR, CCPA, LGPD). Your information is protected with the highest security standards.

Yes. WAzion complies with international privacy regulations and does not sell or share your data with third parties. We use encryption in transit and at rest for all sensitive information.

Yes, you can request the complete deletion of your data by contacting us at info@wazion.com. We process requests within a maximum of 30 days.

Credits are the way to measure AI consumption. Each function that uses AI consumes credits (suggestions, translations, sentiment analysis, etc.). 1 million credits is approximately equivalent to processing several thousand messages.

Consumption varies according to the function and complexity of the message. In the Dashboard, you can see the total consumption detailed by day in the Usage section.

No, the free credits (1 million/month) renew each month but do not accumulate. Purchased credits do accumulate and do not expire.

Yes, we accept all major cards (Visa, Mastercard, American Express) through Stripe, with secure processing and encryption.

We offer a refund within the first 14 days if you have not used more than 20% of the purchased credits. Contact info@wazion.com.

The Autopilot allows WAzion to respond automatically following your instructions. You can configure it for: all conversations, only those assigned to you, or all except those of other agents. It includes automatic messages if no agents are available. It requires the computer to be turned on and the WhatsApp Web session to be active.

WAzion conducts periodic assessments of the client’s status and provides a numerical indicator (for example, 7/10). It automatically detects improvements or deteriorations in sentiment and offers actionable advice to improve the interaction.

Yes, WAzion supports automatic translation in more than 100 languages. You can receive messages in any language, and the AI suggests responses in the customer’s language.

You connect your Shopify store from the WAzion dashboard. Once connected, the extension can search for orders, view customer purchase history, and access your product catalog directly from WhatsApp.

The free plan includes 2 agents. You can purchase additional agents for €250 (one-time payment) each. There is no limit on the number of agents.

Yes, all agents of the same account share the same credit pool. Consumption is displayed globally on the Dashboard.

You can assign specific clients to specific agents. When that client writes, the assigned agent receives a notification and can assist them directly.

By default, agents see all conversations. From the extension, each agent can filter the view: all conversations, only those assigned to me, assigned to me + unassigned, or only unassigned.

WAzion is optimized to have minimal impact. It only activates when you are on WhatsApp Web and uses resources efficiently.

Yes, WAzion works as a Chrome extension and requires you to have WhatsApp Web open in a tab to function.

No, WAzion needs an internet connection to communicate with the AI and process the suggestions.

Updates are installed automatically from the Chrome Web Store. You can check the current version at chrome://extensions.

Yes, each agent can set a 4-digit PIN to access the extension. This protection is optional and is configured from the dashboard in the Agents section.

You can contact support from the dashboard or by email at info@wazion.com. We include automatic sending of technical diagnostics to facilitate issue resolution.