Frequently Asked Questions

WAzion is a Chrome extension that acts as an AI co-pilot for WhatsApp Web. It helps you respond faster with personalized suggestions, without fully automating the replies like a chatbot.

No. WAzion is NOT a chatbot. It is a copilot that suggests responses, but you always have full control over what you send. You can modify, approve, or ignore the suggestions.

WAzion works on Google Chrome and Chromium-based browsers (Edge, Brave, Opera, etc.) as a browser extension.

Yes, WAzion works with both regular WhatsApp and WhatsApp Business through WhatsApp Web.

Yes. WAzion complies with international privacy regulations (GDPR, CCPA, LGPD). Your information is protected with the highest security standards.

Yes. WAzion complies with international privacy regulations and does not sell or share your data with third parties. We use encryption in transit and at rest for all sensitive information.

Yes, you can request the complete deletion of your data by contacting us at support@wazion.com. We process requests within a maximum of 30 days.

Credits are the way to measure AI consumption. Each function that uses AI consumes credits (suggestions, translations, sentiment analysis, etc.). 1 million credits is approximately equivalent to processing several thousand messages.

Consumption varies depending on the function: a simple suggestion can consume 500-2000 credits, while analyzing a complete history consumes more. In the dashboard, you can see the detailed consumption.

No, the free credits (1 million/month) renew each month but do not accumulate. Purchased credits do accumulate and do not expire.

Yes, we accept all major cards (Visa, Mastercard, American Express) through Stripe. We also accept PayPal.

We offer a refund within the first 14 days if you have not used more than 20% of the credits purchased. Contact support@wazion.com.

The Auto-Pilot Mode allows WAzion to automatically respond to messages following your predefined rules. You can set the hours it operates, the type of messages it responds to, and the tone to use.

WAzion analyzes the tone of each message and classifies it into 5 states: Very Positive, Positive, Neutral, Negative, Very Negative. This helps you prioritize frustrated customers or identify sales opportunities.

Yes, WAzion supports automatic translation in more than 100 languages. You can receive messages in any language, and the AI suggests responses in the customer’s language.

You connect your Shopify store from the WAzion dashboard. Once connected, the extension can search for orders, view customer purchase history, and access your product catalog directly from WhatsApp.

The free plan includes 2 agents. You can purchase additional agents for €250 (one-time payment) each. There is no limit on the number of agents.

Yes, all agents in the same account share the same credit pool. You can see the usage per agent on the dashboard.

You can assign specific clients to specific agents. When that client writes, the assigned agent receives a notification and can assist them directly.

By default, no. Each agent only sees the chats assigned to them. The administrator can configure different access levels from the dashboard.

WAzion is optimized to have minimal impact. It only activates when you are on WhatsApp Web and uses resources efficiently.

Yes, WAzion works as a Chrome extension and requires you to have WhatsApp Web open in a tab to function.

No, WAzion needs an internet connection to communicate with the AI and process the suggestions.

Updates are installed automatically from the Chrome Web Store. You can check the current version at chrome://extensions.