More than 25 features to enhance your WhatsApp Web
From AI responses to integration with Shopify. Everything you need to better serve your customers.
Chrome Extension
Functions available directly in WhatsApp Web
Customized AI Suggestion
The AI analyzes the context, customer data, orders, and notes to generate a perfect response ready to edit or send.
See moreSentiment and Intention Analysis
Periodic assessment of the customer’s status with a numerical indicator and tips on how to proceed. Detects if the customer wants to buy, return, complain, or inquire.
See moreSummary of Conversations
Several summary formats: Quick, Complete, and Actions Only. Copy or save as an internal note.
See moreReal Time Translation
Communicate without barriers with instant translation to and from more than 100 languages.
See moreAutomatic Translation
Activate automatic translation and all incoming messages will be translated into your language without doing anything.
See moreAsk the Conversation
Consult the AI about the entire client history: ’Did we offer to cancel the order?’ The AI analyzes without message limits.
See moreInternal Comments
Notes visible only internally with agent, date, and time record. They can only be deleted within the first few minutes and only by the author.
See moreVisual Labels
Assign custom labels such as VIP or Urgent and view them directly on each chat.
See moreTasks with Alarm
Create tasks linked to clients, assign them to agents, and receive notifications when the time comes.
See moreIntegrated Calendar
View and manage appointments, reminders, and events without switching apps.
See moreCloud Storage
Upload and organize files by client. Documents, images, and more, always accessible.
See moreScreenshot
Capture the chat screen with one click and save it automatically to the client’s cloud.
See moreSynchronized History
Automatically stores and synchronizes the complete history of each conversation.
See morePush Notifications
Receive desktop alerts about pending tasks, urgent messages, or important events.
Custom Shortcuts
Create short commands that expand into complete responses.
See moreMulti-agent
Team management and coordination
Real-Time Presence
Each agent can see who is active in each conversation, without overlapping.
See moreConversation Filters
View all conversations, only those assigned to you, or only those pending assignment to an agent.
See moreClient Assignment
Assign specific clients to particular agents so that they are always served by the same person.
See moreAccess PIN
Each agent protects their session with a 4-digit PIN for added security.
See moreShared Credits
All business agents share the same AI credits.
Integrated CRM
Customer management included in WAzion
WAzion CRM
Save name, email, address, tags, notes, and more for each client. Always included, no setup required.
Shopify Integration / your CRM
Enrich WAzion with data from your Shopify or external system (optional)
Order Search
Access customer order information directly from WhatsApp Web.
See moreClient Data
View customer information, purchase history, and more without leaving WhatsApp.
See moreProduct Search
Search for products in your catalog and share information with the customer.
See moreAutomatic Context
The AI knows the customer’s orders and can answer questions about them.
See moreDashboard
Control panel and settings
AI Prompt Editor
Customize how the AI responds with your own prompt, tone, and style.
See moreAuto-learning A/B Testing
The AI analyzes your corrections, runs automatic A/B tests, and continuously improves. Version history with rollback.
See moreAdvanced Analytics
Usage statistics, response times, satisfaction, and more.
See morePrompt Versioning
Automatically saves every version of your prompt and allows you to go back with one click if something doesn’t work.
See moreAutomatic Improvement with AI
The AI analyzes your prompt and suggests improvements to obtain better responses.
See moreKnowledge Base
Upload documents (PDF, DOCX, TXT) with information about your business. The AI will use them to answer questions about hours, prices, policies, and more.
Web Search with AI
AI can search for up-to-date information on the internet when it needs data it doesn’t have. Useful for trends, market prices, or information that changes frequently.
Usage Statistics
View consumed tokens, costs per day, and detailed breakdown by operation.
See moreAutopilot
Automatic responses when no agents are available
Autopilot
Let the AI respond automatically following your instructions. Configure which conversations to attend to and what messages to send if no agents are available. An active session is required.
See morePilot Modes
Configure: all conversations, only those assigned to me, or all except those of other agents. Include clear instructions and automatic messages.
See moreWhatsApp Auto
Advanced WhatsApp automation with intelligent workflows
Automated Workflows
Create workflows that run automatically when messages arrive. Define triggers, conditions and actions to automate responses.
See moreAutomatic AI Responses
Configure workflows that automatically respond with AI using your dashboard settings. Include conversation history as context.
See moreAdvanced Conditions
Filter by message content, phone number, assigned agent, message type, schedule, customer tags and more. Combine conditions using AND/OR logic.
See moreAutomatic Assignment
Assign conversations to agents automatically according to conditions. Ideal for distributing work by specialization or availability.
See moreLogs and Monitoring
View all workflow executions with period filters. See the full history of each conversation and which workflow was executed.
See moreAutomatic Translation
Fixed workflow messages can be automatically translated into the customer’s language.
See morePlugins
Extend WAzion beyond WhatsApp
AI Web Chat
Add an intelligent chat to your website with the same AI as WhatsApp. 10 themes, multilingual support, and access to all your features.
See moreProduct Q&A (Shopify)
Product question widget for Shopify. The AI responds using real product information: title, description, variants, and stock.
See moreDoc Q&A (Attendees)
Create personalized documentation assistants. Upload manuals, guides, or FAQs and generate a widget that answers questions about your documents.
See moreAdvanced Integrations
Connect with your external systems
Webhooks
Receive real-time events on your server when important actions occur.
See moreCRM Endpoints
Connect your CRM/ERP so the AI can access personalized data.
See moreFunction Calling AI
Define custom functions that the AI can execute automatically.
See moreREST API
Full access to the API for custom integrations.
See moreConnection Test
Verify that your integrations work correctly before saving.
See moreAutomatic Retries
Failed webhooks are retried automatically. Complete delivery history.
See moreHow Auto-Learning Works
WAzion learns from every correction you make. The more you use it, the better suggestions you get.
You correct an answer
You modify or replace an AI suggestion before sending it.
AI analyzes the change
The system detects patterns in your corrections and runs A/B tests.
Improves automatically
Future suggestions incorporate what has been learned. You can view the history and perform rollbacks.
Before vs After WAzion
Discover how WAzion transforms your daily routine by serving customers through WhatsApp
Without WAzion
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Write each answer from scratch
Time wasted thinking about what to say
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Search for orders in another tab
Constantly switching between Shopify and WhatsApp
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Copy/paste translations from Google
Slow and error-prone process
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Forgetting important follow-ups
Unsatisfied customers due to lack of follow-up
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Losing context between agents
The client repeats their problem several times
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Not knowing the customer’s mood
Respond the same to an angry customer as to a satisfied one
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Unanswered messages outside business hours
Customers waiting hours for a response
With WAzion
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✓
Perfect answer ready with 1 click
AI generates the ideal response based on the context
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✓
Orders and customer visible on WhatsApp
Everything integrated without switching tabs
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✓
Instant automatic translation
Incoming messages translate themselves
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✓
Tasks with alarms and reminders
You never forget to follow up with a client
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✓
Shared history and notes
Any agent knows the entire context instantly
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✓
Sentiment analysis with tips
You know how the client feels and what to do
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✓
Automatic pilot out of hours
The AI attends when you are not available
Test all functions for free
1M credits included. No credit card required.
