WAzion logo

More than 25 features to enhance your WhatsApp Web

From AI responses to integration with Shopify. Everything you need to better serve your customers.

AI Responses Integrated CRM WhatsApp Auto Mass Marketing Shopify & Integrations Team & Dashboard

AI Responses

The AI that understands your business and helps you respond better

★

Customized AI Suggestion

The AI analyzes the context, customer data, orders, and notes to generate a perfect response ready to edit or send.

See more

Sentiment and Intention Analysis

Periodic assessment of the customer’s status with a numerical indicator and tips on how to proceed. Detects if the customer wants to buy, return, complain, or inquire.

See more

Summary of Conversations

Several summary formats: Quick, Complete, and Actions Only. Copy or save as an internal note.

See more

Real Time Translation

Communicate without barriers with instant translation to and from more than 100 languages.

See more
★

Automatic Translation

Activate automatic translation and all incoming messages will be translated into your language without doing anything.

See more

Ask the Conversation

Consult the AI about the entire client history: ’Did we offer to cancel the order?’ The AI analyzes without message limits.

See more

Custom Shortcuts

Create short commands that expand into complete responses.

See more
★

Knowledge Base

Upload documents (PDF, DOCX, TXT) with information about your business. The AI will use them to answer questions about hours, prices, policies, and more.

Web Search with AI

AI can search for up-to-date information on the internet when it needs data it doesn’t have. Useful for trends, market prices, or information that changes frequently.

Auto-learning A/B Testing

The AI analyzes your corrections, runs automatic A/B tests, and continuously improves. Version history with rollback.

See more

Integrated CRM

Everything you need to know about each client, without leaving WhatsApp Web.

★

WAzion CRM

Save name, email, address, tags, notes, and more for each client. Always included, no setup required.

Internal Comments

Notes visible only internally with agent, date, and time record. They can only be deleted within the first few minutes and only by the author.

See more

Visual Labels

Assign custom labels such as VIP or Urgent and view them directly on each chat.

See more

Tasks with Alarm

Create tasks linked to clients, assign them to agents, and receive notifications when the time comes.

See more

Integrated Calendar

View and manage appointments, reminders, and events without switching apps.

See more
★

Synchronized History

Automatically stores and synchronizes the complete history of each conversation.

See more

Cloud Storage

Upload and organize files by client. Documents, images, and more, always accessible.

See more

Screenshot

Capture the chat screen with one click and save it automatically to the client’s cloud.

See more

WhatsApp Auto

Advanced WhatsApp automation with intelligent workflows

★

Automated Workflows

Create workflows that run automatically when messages arrive. Define triggers, conditions and actions to automate responses.

See more

Automatic AI Responses

Configure workflows that automatically respond with AI using your dashboard settings. Include conversation history as context.

See more

Advanced Conditions

Filter by message content, phone number, assigned agent, message type, schedule, customer tags and more. Combine conditions using AND/OR logic.

See more

Automatic Assignment

Assign conversations to agents automatically according to conditions. Ideal for distributing work by specialization or availability.

See more

Autopilot

Let the AI respond automatically following your instructions. Configure which conversations to attend to and what messages to send if no agents are available. An active session is required.

See more

Pilot Modes

Configure: all conversations, only those assigned to me, or all except those of other agents. Include clear instructions and automatic messages.

See more

Automatic Translation

Fixed workflow messages can be automatically translated into the customer’s language.

See more

Logs and Monitoring

View all workflow executions with period filters. See the full history of each conversation and which workflow was executed.

See more

Mass Marketing

Massive campaigns via WhatsApp to contact lists

★

Campaigns via WhatsApp

Send bulk messages to your contact lists with configurable intervals, automatic translation, and integrated unsubscribe link.

See more

Contact Lists

Create and manage reusable lists. Import from CSV, TXT, manually, or from your WhatsApp conversations.

See more

Multi-Number (Round Robin)

Distribute the shipments among several WhatsApp numbers evenly to minimize the risk of being blocked.

See more

Auto-Response to Campaigns

Set up automatic responses for those who reply to your campaigns. Automatically translatable into the recipient’s language.

See more

Low System

Automatic unsubscribe link in each message. Contacts who unsubscribe are excluded from all future campaigns.

See more

Statistics and Logs

Monitor each shipment in real time with progress bars, counters, individual statuses, and exportable logs.

See more

Shopify & Integrations

Connect your store and external systems with WhatsApp

Order Search

Access customer order information directly from WhatsApp Web.

See more

Client Data

View customer information, purchase history, and more without leaving WhatsApp.

See more

Product Search

Search for products in your catalog and share information with the customer.

See more

Automatic Context

The AI knows the customer’s orders and can answer questions about them.

See more

Webhooks

Receive real-time events on your server when important actions occur.

See more

CRM Endpoints

Connect your CRM/ERP so the AI can access personalized data.

See more

Function Calling AI

Define custom functions that the AI can execute automatically.

See more

REST API

Full access to the API for custom integrations.

See more

Team & Dashboard

Team management, configuration, and plugins

Real-Time Presence

Each agent can see who is active in each conversation, without overlapping.

See more

Conversation Filters

View all conversations, only those assigned to you, or only those pending assignment to an agent.

See more

Client Assignment

Assign specific clients to particular agents so that they are always served by the same person.

See more

Access PIN

Each agent protects their session with a 4-digit PIN for added security.

See more

AI Prompt Editor

Customize how the AI responds with your own prompt, tone, and style.

See more

Advanced Analytics

Usage statistics, response times, satisfaction, and more.

See more

Push Notifications

Receive desktop alerts about pending tasks, urgent messages, or important events.

★

Plugin: Web Chat with AI

Add an intelligent chat to your website with the same AI as WhatsApp. 10 themes, multilingual support, and access to all your features.

See more
★

Plugin: Product Q&A (Shopify)

Product question widget for Shopify. The AI responds using real product information.

See more
★

Plugin: Doc Q&A

Create personalized documentation assistants. Upload manuals, guides, or FAQs and generate a widget that answers questions about your documents.

See more

How Auto-Learning Works

WAzion learns from every correction you make. The more you use it, the better suggestions you get.

1

You correct an answer

You modify or replace an AI suggestion before sending it.

2

AI analyzes the change

The system detects patterns in your corrections and runs A/B tests.

3

Improves automatically

Future suggestions incorporate what has been learned. You can view the history and perform rollbacks.

Before vs After WAzion

Discover how WAzion transforms your daily routine by serving customers through WhatsApp

Without WAzion

  • ✗
    Write each answer from scratch

    Time wasted thinking about what to say

  • ✗
    Search for orders in another tab

    Constantly switching between Shopify and WhatsApp

  • ✗
    Copy/paste translations from Google

    Slow and error-prone process

  • ✗
    Forgetting important follow-ups

    Unsatisfied customers due to lack of follow-up

  • ✗
    Losing context between agents

    The client repeats their problem several times

  • ✗
    Not knowing the customer’s mood

    Respond the same to an angry customer as to a satisfied one

  • ✗
    Unanswered messages outside business hours

    Customers waiting hours for a response

With WAzion

  • ✓
    Perfect answer ready with 1 click

    AI generates the ideal response based on the context

  • ✓
    Orders and customer visible on WhatsApp

    Everything integrated without switching tabs

  • ✓
    Instant automatic translation

    Incoming messages translate themselves

  • ✓
    Tasks with alarms and reminders

    You never forget to follow up with a client

  • ✓
    Shared history and notes

    Any agent knows the entire context instantly

  • ✓
    Sentiment analysis with tips

    You know how the client feels and what to do

  • ✓
    Automatic pilot out of hours

    The AI attends when you are not available

Test all functions for free

1M credits included. No credit card required.

See prices →
No credit card 1M free credits Cancel whenever you want

WAzion Assistant

Commercial information and technical support

Hello! I am the WAzion assistant. I can help you with information about prices and plans, technical questions, configuration, or any questions about our product. How can I assist you?
Developed with WAzion AI