Multi-Agent Management
Your care team, coordinated
Manage multiple agents with access PIN and client assignment on the same WhatsApp Web number.
How does agent management work?
WAzion allows multiple agents to work on the same WhatsApp Business number in a coordinated manner. Each agent has their own profile and can protect their access with a 4-digit PIN.
You can assign clients to specific agents so that each one manages their own conversations in an organized manner.
Main Features
Multiple agents
Create profiles for each member of the support team.
Access PIN
Each agent protects their session with a 4-digit PIN.
Client assignment
Assign clients to specific agents.
Real use cases
Call centers
Large teams with multiple agents on rotating shifts.
Security
Individual PIN to prevent unauthorized access.
Supervision
Supervisors can see team metrics and activity.
Frequently Asked Questions
How many agents can I have?
There is no technical limit. You can add as many agents as your team needs.
How does the access PIN work?
Each agent sets a 4-digit PIN. When opening WAzion, they must enter it to access their profile.
Do the agents share the credits?
Yes. The credits belong to the account, not individually per agent.
Related use cases
Discover how this feature helps in different scenarios
Coordinate your support team
Start free with 1M credits. No card required.
