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Change History

All updates, improvements, and new features of WAzion.

July 2026

Security

The web chat better validates links, images, and cards before displaying them.

We have strengthened the security of the web chat so that URLs arriving in galleries, product cards, attachments, and links are validated and escaped correctly before being displayed in the store. The change maintains the visual experience of the chat but reduces the risk of a manipulated URL altering the page content.

Improvement

The web chat displays the products as visual cards.

When the web chat AI searches for products in your store, it now presents them as visual cards with a photo, name, variants, and a direct link to the product, instead of just plain text. Additionally, clicking on an image opens it enlarged in a gallery view. This way, your visitors can see at a glance what they are looking for and reach the product page with a single click.

Correction

The web chat captures the email that the visitor types and does not lose responses.

We have improved the web chat in two aspects. First, if a visitor writes their email within the conversation even if they haven’t indicated it in the contact form, WAzion detects it and saves it automatically so you can identify them and see it in the logout email. Second, we have fixed a case where an AI response could be lost if the session was closed while it was being generated; now those pending responses are delivered correctly.

New feature

The web chat sends the visitor a copy of the conversation with a link to resume it.

When a visitor leaves their email in the chat on your website, they can now receive a complete copy of the conversation by email when it ends, including the links and images that were shared. The email also includes a button to resume the chat right where they left off, without losing context. This way, the customer retains the information you provided and finds it easier to return to continue shopping. You can enable or disable it from the behavior settings of the chat plugin.

Improvement

Choose from which WhatsApp line the assistant sends when you have several.

If you have several WhatsApp numbers connected and sending is enabled for your store, you can now tell the panel assistant from which line you want to send a message (by its number) or if you prefer to use your operational lines or those of Mass Marketing. If you do not specify any, WAzion distributes the messages among the connected and active lines. If you only have one active line, nothing changes.

Correction

The customer profile in the sidebar loads more reliably.

We have fixed several cases where, when opening a conversation in the sidebar of the extension, the client card could fail to load or display a “client not found“ message. Now WAzion waits to have your session ready before searching, avoiding long delays when the client is not in your store, and if you quickly switch from one conversation to another, it ignores old responses to always show you the contact card you have open.

Correction

Questions about your products on the web are answered instantly.

The question and answer widget you display on your product pages now responds in seconds. Previously, in some cases, the customer had to wait too long and the message “The response is taking too long“ would appear. We have adjusted the assistant of that widget to respond quickly to inquiries about your products.

Correction

WhatsApp Auto continues to respond even if a query gets stuck.

We have strengthened the reliability of WhatsApp Auto in the stores where the channel is active. Previously, if a specific query got stuck, it could hold up the automatic responses from the rest of the conversations. Now each store operates independently, and if a message gets stuck, it automatically releases itself so that the other responses continue to be sent normally.

Correction

If a customer pastes the link of a product, the AI responds about that exact product.

When a customer shares the link (URL) of a product from your store, the AI now identifies that specific product instead of conducting a general search. This way, it responds about the exact item the customer has in mind, with its correct price and availability. It requires your online store to be connected.

Previous months

June 2026 May 2026 April 2026 March 2026 February 2026 January 2026 December 2025 November 2025 October 2025 September 2025 August 2025 July 2025 June 2025 May 2025 April 2025 March 2025 February 2025 January 2025

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