All updates, improvements, and new features of WAzion.
Visitors to your website can now send photos, record voice messages, and attach documents in the chat. The AI automatically analyzes the content to provide more accurate responses.
Receive an email and/or webhook when a web chat conversation ends. It includes an AI-generated summary, suggested actions, and the attachments from the conversation.
The web chat now automatically uses your store’s general prompt. You no longer need to maintain a separate prompt for the chat widget — any changes to your main prompt apply to all channels.
AI now automatically adjusts its behavior according to the channel: more conservative responses when sent directly to the customer (WhatsApp Auto, web chat) and more creative when an agent reviews before sending.
Now you can see the complete history of your scheduled WhatsApp messages: pending, sent, and all. Filter by period (today, 7 days, 30 days, custom range) to easily find any message.
Schedule the sending of individual messages via WhatsApp for a future date and time. Ideal for reminders, follow-ups, or messages at specific times.
Create WhatsApp workflows in seconds with predefined templates: automatic welcome, out of office hours, agent referral, and more. You can also save your own workflows as templates.
Set up campaigns that automatically repeat: weekly, monthly, or every X days. Ideal for newsletters, periodic offers, or regular reminders.
Schedule your campaigns to be sent automatically on the date and time you choose, in your local time zone.
Mark specific contacts so that the automatic workflows do not respond to them. Useful for suppliers, colleagues, or contacts who do not need automatic responses.
Simulate the execution of a workflow with a test message to see which conditions are met and what actions would be executed, without actually sending anything.
Use {name}, {phone}, and {store} in your Mass Marketing campaigns to automatically personalize each message with the contact’s data.
When importing contacts from CSV, you now see a preview of the data and can map the columns (name, phone) before confirming the import.
Select multiple workflows at once to activate, deactivate, or delete them all at once.
New statistics panels with graphs and metrics in Mass Marketing, Smart Tracking, and WhatsApp Auto. Visualize trends, success rates, and performance by period.
Messages in the WhatsApp conversation viewer now display bold, italics, and line breaks correctly, just like in WhatsApp.
Fixed an issue where scheduled messages and campaigns did not respect your store’s time zone. Now the time you select is the actual sending time.
If a WhatsApp number is disconnected, you can now reconnect it or delete it directly from the dashboard. Disconnected sessions are displayed with a clear visual status and action options.
Now you can edit draft campaigns directly from the campaign list: modify the message, the contact list, and the options before launching it.
Fixed an issue where follow-up retries for non-responsive clients were not executed. The system now automatically retries according to the configured intervals.
The MCP server now includes over 170 tools to manage your store: check activity, conversations, customers, WhatsApp, plugins, tasks, calendar, and more from any compatible client.
Customers who write back after a configurable period of inactivity are considered new sales opportunities. Previous attempts are automatically reset.
Now you can edit the content of text files (TXT, MD, CSV, JSON, HTML) directly from the dashboard without having to re-upload the file.
New options to duplicate, archive, and filter Mass Marketing campaigns by status. The list updates automatically during shipments.
Now you can ask the dashboard assistant or use the MCP server to create files in your knowledge base directly from text. Ideal for adding promotions, policies, FAQs, or any information without the need to manually upload a file.
Your WAzion store is now compatible with the MCP standard. Manage your account from Claude, ChatGPT, Cursor, VS Code, and any MCP-compatible client using natural language.
New system that analyzes your WhatsApp conversations with AI to detect customers with purchase intent who did not complete the sale. It generates personalized follow-up messages and sends them automatically or notifies you via webhook. It verifies orders in Shopify or your CRM before contacting.
Now you can control exactly what each agent can do in the extension: access to AI, internal notes, tasks, client management, product search, conversation history, dashboard, and more. Ideal for teams with different roles and responsibilities.
In addition to images, AI can now analyze PDF documents and transcribe audio messages sent to you by clients via WhatsApp. Automated workflows and assisted responses have access to this content.
Now you can connect multiple WhatsApp numbers to your store. Assign workflows to specific numbers and choose which numbers to use in each mass marketing campaign.
Send mass campaigns to your contacts via WhatsApp. Create contact lists, import from CSV, schedule sends with configurable intervals, automatic translation by recipient’s language, and integrated unsubscribe system.
New “AI Options“ section in the dashboard where you can enable or disable the automatic analysis of images, documents, and audio received via WhatsApp.
When a customer sends you a photo, PDF document, or audio message via WhatsApp, the AI automatically analyzes them. The images are visually described, the documents are summarized, and the audios are transcribed to text. This allows the personalized response generation system to have complete context about everything the customer sends.
WhatsApp Auto workflows with AI response can now understand images, PDF documents, and audio messages sent by customers. The AI describes images, summarizes documents, and transcribes audio before responding, making it ideal for visual support, product inquiries, and voice messages.
All sections of the dashboard are now displayed correctly on mobile devices and tablets, with better element distribution and touch navigation.
The automatic messages sent by workflows now display the real name of the configured agent instead of a generic name.
Now you can use the AI assistant directly from WhatsApp Web, without opening the Dashboard. Manage your prompt, credits, helpers, and more with a single click from the sidebar of the extension.
Now you can attach screenshots, photos, or any image to the assistant chat and the AI analyzes them directly. Ideal for showing errors, sharing designs, or asking for visual help.
Attach text files (.txt, .csv, .json, etc.) to the assistant chat and the AI reads the entire content. It can extract data, add it to your prompt, or create configurations from the file.
When attaching a file to the assistant, the AI now asks you what you want to do with it instead of uploading it automatically. For formats it cannot read (like PDF), it suggests clear alternatives.
Open your Dashboard directly from the Chrome extension without the need to enter the verification code. Instant access with one click.
Receive an email notification when your credits are about to run out, so you can recharge in time and avoid service interruption.
When installing WAzion for the first time, a step-by-step tutorial guides you through the main features of WhatsApp Web and the sidebar. Each element is visually highlighted while explaining how to use it.
New progress bar that accompanies you during the initial setup. It indicates the completed steps (URL, prompt, agent, Shopify) and updates automatically as you progress.
When searching for products, it is now clearly shown whether a product or variant is available for sale. Out-of-stock products appear with a visual indicator “Not available,“ and if a product has multiple variants, it is indicated individually which are available and which are not.
When many hours have passed since the last interaction with a customer, the AI automatically generates a summary of the previous context so you can resume the conversation without losing track.
The system now continuously monitors the status of your WhatsApp connection and notifies you by email if a disconnection or any problem is detected, so you can act before it affects your clients.
Product search results for AI are now cleaner: no duplicates, with optimized descriptions and better information organization.
The display of dates and times has been corrected to always show in the time zone set in your store, both in the dashboard and in conversations.
The help messages configured for the AI agent now apply correctly from the first interaction, improving the quality of the responses.
The weekly email now includes all the important information at a glance: plugin activity, pending reminders, news, and personalized tips for your store.
The system now automatically detects and consolidates similar or duplicate data in the knowledge base, keeping the information cleaner and more accurate.
Complete WhatsApp automation system. Create workflows (flows) that automatically respond with AI or fixed messages, assign conversations to agents, add tags and more. Configure advanced conditions by schedule, message content, assigned agent, message type and much more. Includes detailed logs with a view of complete conversations.
WhatsApp workflow logs now include time period filters (today, 7 days, 30 days, custom), pagination for better performance, and a button to view the full history of each conversation.
Fixed an issue where the condition No agent viewing the conversation did not correctly detect when an agent had the chat open. The workflow now correctly stops when an agent is handling the conversation.
Automatically sent responses from workflows (both AI-powered and fixed) are now saved in the customer’s conversation history, enabling continuity when an agent takes over.
The Time Without Response condition now also applies to first messages from new customers, allowing automatic welcome responses.
New plugin to create documentation assistants. Upload manuals, guides, FAQs, or any document and create a widget that automatically answers questions. Ideal for technical support, knowledge bases, and help centers.
The self-learning system now distinguishes between concrete data (prices, schedules, policies) and stylistic improvements. The data are stored automatically and the AI uses them to respond with accurate information about your business.
AI can now search the internet for up-to-date information to better respond to your customers. Useful for questions about trends, current market prices, news, or information that changes frequently. Enabled by default, you can disable it from the AI Template.
Upload documents (PDF, Word, TXT, etc.) containing information about your business and the AI will automatically use them to respond to your customers. Ideal for restaurant menus, pricing, hours, shipping policies and more.
The Web Chat plugin now expands to full screen on mobile devices for a better conversation experience.
We have updated the AI model to OpenAI’s latest version (GPT-5.2). More accurate responses, better understanding of context, and faster response times.
Receive a monthly summary in your email with the news and improvements of WAzion. We will keep you informed about new features, tips, and important updates.
Every Monday you will receive a summary of your plugins’ activity: Web Chat conversations, Product Q&A questions, trends, and weekly statistics.
Now you can see which questions are already published as FAQs and manually publish any question from the “Latest Questions“ table in the Product Q&A plugin.
Manage your WAzion settings using natural language. Change settings, check statistics, manage agents, and more, simply by typing what you need.
Your customers can ask questions about products directly in your Shopify store. The AI responds automatically using your product information.
Frequently asked questions are automatically published in your store with search engine optimized formatting (JSON-LD). Improve your Google ranking.
Embed an AI chat on any page of your website. Includes 6 design themes and customizable independent prompts.
The autopilot greets with “Good morning,“ “Good afternoon,“ or “Good evening“ depending on the client’s local time.
The system detects the client’s language by their phone prefix and responds in their language automatically.
Now you can view and restore previous versions of your prompt in the Chat Web plugin.
Fixed synchronization issues that could cause the panel to not update correctly.
When you send a product, the link takes the customer to the version of your store in their language. Sizes and colors are also translated.
WAzion verifies that the connection with your store is working properly and notifies you by email if there is any problem.
Now you can view the customer’s information and order history even in archived conversations.
Buttons to copy name, phone, email, or variant link with a single click.
The variants are now displayed grouped, and you can expand them with one click. Less scrolling, more clarity.
The tone analysis is more accurate and the sentiment graph better shows the evolution of each conversation.
More natural responses and better understanding of the conversation’s context.
New calendar module with day, week, and month views. Filter tasks by agent, mark them as completed, and navigate directly to the client’s chat.
The extension is now available in 7 languages: Spanish, English, German, French, Portuguese, Hungarian and Italian.
The system automatically analyzes each conversation: it detects intent, urgency, sentiment, and whether it requires human attention.
New color palette with modern gradients. All modals and components updated with a cleaner design.
When creating or editing tasks, you now see agents with their colors and avatars to make them easier to identify.
Greater stability, better performance, and minor visual adjustments in the interface.
Upgrade to Shopify’s modern API with improved handling of customer and order data.
Reduction of the application size and improvements in loading speed.
Connect the AI to your own systems. Define functions that the AI can call to query stock, prices, availability, or any data about your business.
Integrate WAzion with your CRM. The AI can query additional customer information from your system before responding.
The message history is now sent to the AI to maintain the context of the entire conversation.
Create multiple agents with custom colors and names. Assign conversations to specific agents to organize customer support.
Create tasks associated with clients that have a due date. Receive notifications when a task is nearing its due date.
Organize your customers with customizable color labels. Quickly identify VIPs, wholesalers, repeat customers, etc.
View all customer information in a side panel: contact details, orders, addresses, and notes, without leaving WhatsApp Web.
Search for products from your Shopify store directly from WhatsApp and send them to the customer with one click.
The AI analyzes the tone of each message and shows you whether the customer is satisfied, neutral, or frustrated.
Let the AI automatically respond to your customers. Set up the prompt with your business instructions and the AI will take care of the rest.
Connect your Shopify store so the AI can automatically access information about orders, products, and customers.
Web control panel to configure your assistant: prompt, preferences, credits and more.
After months of development and testing, WAzion is available to everyone. A Chrome extension that integrates artificial intelligence with WhatsApp Web to revolutionize customer service.
Generate responses with one click using GPT. The AI analyzes the customer’s message and suggests a response that you can edit before sending.
Create templates for common responses and access them with one click from any conversation.
WAzion is available in the official Chrome Web Store. One-click installation, automatic updates.
We opened the beta to more users for larger-scale testing. Hundreds of stores are testing WAzion in their real businesses.
The credit system has been implemented to manage AI usage. Free welcome credits for new users.
Adjustments to internal prompts for more natural, contextualized responses based on the type of business.
Resolved issues reported by beta testers: synchronization, performance, and compatibility with different versions of Chrome.
We invited a select group of stores to try WAzion. Their feedback is essential to refine the product.
First version of the dashboard where users can configure their prompt and view basic statistics.
Functional integration with Shopify: the AI can now access orders and products to provide accurate responses.
The system better detects conversation changes on WhatsApp Web and maintains the context correctly.
The extension can already be injected into WhatsApp Web, detect messages and generate responses with AI. The concept works.
Connection established with the OpenAI API. Initial tests of automatic response generation.
Design and implementation of the server on Google Cloud. Database, authentication, and main APIs are working.
The team uses WAzion internally for customer support. We detect and correct problems before opening the beta.
The frustration of manually responding to hundreds of WhatsApp messages every day leads us to imagine a solution: what if AI could help?
Technical feasibility analysis, study of the WhatsApp Web API, evaluation of AI models and design of the initial architecture.
Initial designs of how the extension would look integrated into WhatsApp Web. The objective: that it appears native, not an add-on.
Repository configuration, development environment, and first lines of code for the Chrome extension.
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This extension requires the Google Chrome browser. Download Chrome
Free installation · No credit card · 1M free credits/month
