USE CASE

WAzion for E-commerce

Manage orders, stock inquiries, and customer service for your online store directly from WhatsApp.

The challenges of e-commerce on WhatsApp

1

Where is my order?

The most frequently asked question. Before, you had to search on Shopify, copy data, and write the answer.

With WAzion:

The AI automatically accesses the order and suggests a response with the status, tracking, and estimated date.

2

Stock and price inquiries

Customers asking if there is stock, sizes, colors... and you searching in the catalog.

With WAzion:

Search for products directly from the chat and share information with one click.

3

Returns and claims

Managing returns requires time, empathy, and access to order information.

With WAzion:

The AI detects the customer’s tone and helps you respond with empathy, including the order details.

Typical results for online stores

60%

less time per response

3x

more conversations handled

customer satisfaction

Try WAzion in your store

Connect Shopify and start saving time today.

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