Quick Responses
Templates with dynamic variables
Create predefined responses with variables like {name} or {product}. Insert them with one click or keyboard shortcut. The WAzion Helpers.
What are Quick Replies?
They are predefined message templates that you can create and reuse. The special thing about WAzion is that they support dynamic variables that are automatically filled with data from the customer or your online store.
For example: “Hello {name}, your order #{order_number} will arrive on {delivery_date}.“ When inserted, the variables are replaced with the customer’s actual data.
You can also create AI Helpers: shortcuts that execute commands for the AI. For example, a “greeting“ helper that types “greet the customer“ and automatically generates a personalized response.
Available variables
{nombre}
Client name
{telefono}
Customer’s phone number
{numero_pedido}
Last order
{estado_pedido}
Order status
{agente}
Agent’s name
{empresa}
Name of your business
{fecha}
Current date
{hora}
Current time
Template example
Hola {nombre}, gracias por contactar a {empresa}.
He revisado tu pedido #{numero_pedido} y está en estado: {estado_pedido}.
Si tienes más preguntas, estoy aquí para ayudarte.
- {agente}
Hola María, gracias por contactar a TiendaOnline.
He revisado tu pedido #12345 y está en estado: En camino.
Si tienes más preguntas, estoy aquí para ayudarte.
- Carlos
Real use cases
Personalized greetings
Greet each customer by their name without writing anything.
Order information
Respond to follow-up inquiries with real data from your store.
Standard policies
Send return, shipping, or warranty policies with one click.
Frequently Asked Questions
How many templates can I create?
There is no limit. You can create as many templates as you need.
Can I use keyboard shortcuts?
Yes. You can assign a shortcut (such as /greeting) to each template to insert it by typing the command.
Are the templates per agent or shared?
Templates are always shared with the entire team.
Can I include emojis and images?
Yes to emojis. Images can be attached after inserting the text.
Do I need an online store for the variables?
No. The basic variables (name, phone, agent) work without an online store. The order variables require having a connected online store (Shopify, WooCommerce, PrestaShop, or VTEX).
Related use cases
Discover how this feature helps in different scenarios
Create your Quick Replies
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