AI Assistance
Your intelligent co-pilot for WhatsApp Web
The AI analyzes each conversation and generates personalized responses. You decide whether to send, edit, or discard. Total control over each message.
What is AI Assistance?
It is an intelligent co-pilot that analyzes each incoming message and generates personalized response suggestions. Unlike a chatbot, it does not send anything automatically: you have full control over every message that goes out.
The AI takes into account the conversation history, the instructions you have set up, and the customer data in WAzion’s CRM. If you also have Shopify or your own connected CRM, it also knows your products, orders, and policies.
Watch how it works
See how AI generates personalized responses and how you can edit them before sending.
Hello! I am looking for a dress for a wedding. What do you recommend?
My cat does not eat well
Thank you, I have already placed the order
Draft: I confirm to you...
Awaiting response
Generating response...
The AI is analyzing the context
Elena Martín
online
Simulated demonstration for illustrative purposes
What does it do exactly?
Generate responses
Create personalized responses based on the context of the conversation and your business.
Allows editing
You can modify any suggestion before sending it or discard it completely.
Learn from you
Every correction you make automatically improves future suggestions.
Multilingual
Automatically generate responses in the customer’s language, no extra configuration needed.
Client context
The AI accesses WAzion’s CRM with customer data. If you have Shopify or your own CRM, it also knows products and orders.
One click to send
If the suggestion is perfect, send it directly with a single click.
How to Use AI Assistance
Open any conversation
In WhatsApp Web, open a chat with a client. WAzion will automatically appear in the side panel.
Press generate response
Click the generate response button. Optionally, use a helper to briefly indicate what you want to reply, and the AI will transform it into a perfect response.
Receive the suggestion
The AI will analyze the latest messages and generate a suggested response in seconds.
Review and decide
Read the suggestion. If you like it, click “Send.“ If not, edit or discard it.
AI learns
If you edit before sending, WAzion will learn from your correction to improve future suggestions.
Real use cases
E-commerce
Answer questions about products, availability, and shipping with up-to-date information from your business.
Clinics and consultations
Manages appointments, answers frequently asked questions, and confirms schedules professionally.
Hotels and tourism
Provides information about availability, services, and reservations in the guest’s language.
Technical services
Responds to technical inquiries, schedules visits, and provides initial quotes.
Education
Answers student questions, sends course information, and manages registrations.
Gyms and wellness
Provides information about classes, schedules, memberships, and responds to member inquiries.
Examples in action
"Hola, quiero saber si tienen el producto X en stock y cuánto tarda el envío a Madrid"
"¡Hola! Sí, tenemos el producto X disponible. El envío a Madrid tarda 24-48h laborables. ¿Te lo reservo?"
"Mi pedido #12345 no ha llegado y ya pasaron 5 días"
"Lamento la demora. He revisado tu pedido #12345 y veo que está en tránsito con la transportadora. Te comparto el enlace de seguimiento: [enlace]. Si no llega mañana, escríbeme y lo solucionamos."
Key benefits
Answers ready in seconds
AI generates responses in seconds. You just review and send.
Keep your personal touch
Edit any suggestion. Clients will not notice that you use AI.
Without errors in information
The AI uses real data from WAzion’s CRM and, if you have it, from Shopify: prices, stock, updated policies.
Improves over time
Self-learning makes the suggestions increasingly accurate.
Frequently Asked Questions
Does the AI respond automatically without my permission?
No. WAzion only suggests answers. You decide what to send with one click or by editing beforehand. The control is always yours.
What AI models does WAzion use?
WAzion uses the most advanced models from OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini), etc., automatically selecting the most suitable one for each task.
Does the AI understand the context of my business?
Yes. You can set up custom instructions from the Dashboard with information about your business, products, policies, hours, and preferred communication tone.
Does it work with languages other than Spanish?
Yes. AI can generate responses in more than 100 languages and automatically detect the customer’s language to respond in the same language.
How many credits does each suggestion consume?
Consumption varies according to the length of the message and the model used. With the free plan of 1M credits/month, you can generate hundreds of responses.
Requirements
This feature requires the WAzion extension installed in Chrome and WhatsApp Web open. Available on the free plan with 1M credits/month.
Related use cases
Discover how this feature helps in different scenarios
Try AI Assistance for free
1M credits included. No credit card required.
