Self-Learning
The AI that improves with you
Each correction you make automatically improves future responses. The more you use it, the better it adapts to your style.
How does Self-Learning work?
When the AI suggests a response and you edit it before sending, WAzion detects the change and learns from your correction. The next time a similar situation arises, it will incorporate that learning.
The system runs internal A/B tests to validate which corrections improve responses and which do not. You can view the learning history and perform a rollback if something does not work well.
How it works
You correct an answer
You modify the AI’s suggestion before sending it to the client.
AI analyzes the change
Detect patterns in your corrections and run A/B tests.
Improves automatically
Future suggestions incorporate what has been learned.
Learning examples
Tone of voice
AI suggests: "Estimado cliente..."
You change to: "¡Hola María!..."
Learn: Use a friendly tone and the client’s name.
Specific policies
AI suggests: "El envío tarda 5-7 días"
You change to: "El envío tarda 24-48h laborables"
Learn: Actual shipping times from your store.
Frequently Asked Questions
Can I see what it has learned?
Yes. In the Dashboard you can see the learning history and how it has affected the responses.
Can I undo a learning?
Yes. You can roll back any learning if you see that it is not working properly.
How many corrections does he need to learn?
It depends on the pattern. Some corrections are applied after 2-3 examples, others require more validation.
Is the learning agent-specific or global?
It is global for the entire business. Corrections made by any agent benefit the whole team.
Can I disable auto-learning?
Yes. You can disable it from the Dashboard if you prefer to rely solely on manual instructions.
Related use cases
Discover how this feature helps in different scenarios
An AI that learns from you
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