Prompt Editor
Customize how the AI responds
Set detailed instructions for the AI to respond according to your business. Define tone, policies, boundaries, and behavior.
What is the Prompt Editor?
It is an editor where you define how the AI should behave when generating responses. You can write instructions in natural language about the tone, boundaries, your business policies, and how to handle specific situations.
For example: “Always greet the customer by name,“ “Do not offer discounts greater than 10%,“ “If asked about returns, explain our 30-day policy.
What you can configure
Tone of voice
Formal, close, professional, fun...
Policies
Returns, shipping, warranties, schedules...
Limits
What AI should not say or promise.
Product information
Features, prices, availability...
Special cases
How to handle claims, emergencies...
Preferred language
Base language of the answers.
Example of instructions
You are the customer service assistant of [MyStore].
Of course, please provide the text you want to have translated.
Policies:
- Returns: 30 days no questions asked
- Free shipping on orders over €50
- Opening hours: Mon-Fri 9am-6pm
Limits:
- Do not offer discounts greater than 10%
- Do not promise exact delivery dates
If the customer is very angry, offer to speak with a supervisor.
Frequently Asked Questions
Do I need to know how to program?
No. The instructions are written in natural language, as if you were explaining to a new person.
Are the changes applied immediately?
Yes. When saving the instructions, the AI begins to use them in the next response.
Are there predefined templates?
Yes. We offer templates for e-commerce, services, technical support, and more that you can customize.
Can I have different instructions per agent?
Currently, the instructions are global for the entire business. Agent-specific instructions are under development.
How much text can I write?
You can write extensive instructions. We recommend being specific but concise for better results.
Related use cases
Discover how this feature helps in different scenarios
Customize your AI
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