E-commerce Integrations
Connect your online store with WhatsApp
WAzion natively integrates with Shopify, WooCommerce, PrestaShop, and VTEX so that the AI can access products, orders, and customers directly from WhatsApp Web.
Compatible platforms
Shopify
- Native connection via Shopify App
- Orders, products, customers, and variants
- Multi-language and multi-market support
WooCommerce
- WooCommerce REST API connection
- Orders, products, customers, and categories
- Compatible with WordPress and WPML
PrestaShop
- Connection via PrestaShop Webservice API
- Orders, products, customers, and combinations
- Compatible with PrestaShop 1.7+ and 8.x
VTEX
- VTEX REST API connection
- Orders, products, customers, and SKUs
- Compatible with VTEX IO and Legacy
Common features across all platforms
Client search
Find clients by phone, email, or name and view their complete history.
Order inquiry
Search orders by number, status, or customer. View tracking and details instantly.
Product search
Search your catalog and share product links directly in the chat.
AI assistant with context
The AI knows your store’s data and responds with real and updated information.
Use cases
Stock inquiries
Client: "Do you have size M in blue?"
The AI checks your store and responds with real availability.
Order status
Client: "Where is my order?"
The AI identifies the order and provides tracking information.
Recommendations
Client: "I’m looking for something to give as a gift."
The AI suggests products from the catalog with links.
How to connect your store
Select your platform in the Dashboard
Go to Integrations in your WAzion Dashboard and choose your e-commerce platform.
Enter your URL and credentials
Enter the URL of your store and the access token or API key. Read-only permissions only.
Done!
The connection is automatic. The AI can already access your product, order, and customer data.
Frequently Asked Questions
Is it mandatory to connect a store?
No. WAzion works without an online store. The integration is optional but enhances the AI’s capabilities with real data from your business.
What permissions are needed?
Read-only permissions: products, orders, customers, etc. Does not modify your store’s data.
Can I switch platforms?
Yes. You can disconnect one platform and connect another at any time from the Dashboard.
Are the data synchronized in real time?
Yes. Each query retrieves updated data directly from your e-commerce platform.
Can I disconnect the integration?
Yes. You can disable the connection at any time from the WAzion Dashboard.
Connect your online store
Start free with 1M credits. No card required.
