Webhooks and API
Integrate WAzion with any system
Receive real-time notifications and connect your own tools through webhooks and REST API.
What are Webhooks?
Webhooks are automatic notifications that WAzion sends to your server when important events occur: new message received, conversation closed, client tagged, etc.
This allows you to create custom automations, sync with your CRM, trigger workflows in Zapier or Make, or any integration you need.
Available events
message.received
New message from client
message.sent
Message sent to the client
conversation.closed
Conversation marked as closed
customer.tagged
Label added to client
task.created
New task created
task.completed
Task completed
Use cases
Synchronize with CRM
Send conversation data to Salesforce, HubSpot, or your own CRM.
Automations
Trigger workflows in Zapier, Make, or n8n when events occur.
Custom analytics
Build dashboards with real-time conversation data.
Payload example
{
"event": "message.received",
"timestamp": "2024-01-15T10:30:00Z",
"data": {
"message_id": "abc123",
"customer_phone": "+34612345678",
"customer_name": "María García",
"content": "Hola, quiero consultar mi pedido",
"conversation_id": "conv_xyz789"
}
}How to set up
Go to Dashboard > Integrations
Find the Webhooks section in the settings panel.
Add your endpoint URL
Enter the URL of your server where you want to receive the notifications.
Select the events
Choose which events you want to receive and save the settings.
Frequently Asked Questions
Do webhooks have an additional cost?
No. Webhooks are included in all plans at no additional cost.
What happens if my server does not respond?
WAzion retries sending up to 3 times with exponential backoff. You can view the failed delivery logs on the Dashboard.
Can I filter which events to receive?
Yes. You can select exactly which events you want to receive for each configured endpoint.
Is there API documentation?
Yes. You have complete documentation available on the Dashboard with code examples.
How do I verify that the webhook is coming from WAzion?
Each webhook includes an HMAC signature that you can verify with your secret key to ensure authenticity.
Technical note
Webhooks and APIs require basic technical knowledge. If you don’t have a developer, you can use no-code integrations like Zapier or Make that do not require programming.
Connect WAzion with your systems
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