WhatsApp Auto
Advanced automation with intelligent workflows
Create workflows that run automatically when messages arrive. Define triggers, conditions, and actions to automate responses without manual intervention.
What is WhatsApp Auto?
It is a workflow automation system that allows you to create complex workflows without programming. Each workflow defines when to activate (trigger), what conditions it must meet (filters), and what actions to execute (responses, assignments, etc.).
Unlike the Autopilot, which requires WhatsApp Web to be open, WhatsApp Auto works with a server-side session and can respond 24/7 without you being online.
Components of a Workflow
Trigger (Trigger)
Define when the workflow is triggered: message received, new contact, etc.
Conditions
Filters that must be met: message content, schedule, assigned agent, etc.
Actions
What to do if the conditions are met: respond, wait, assign an agent, etc.
Advanced Conditions
Message content
Filter by keywords, exact phrases, regex, or message length.
Schedule and calendar
Define specific hours (9:00-18:00) and days of the week (Monday to Friday).
Agents and assignments
Execute if there are agents online, if the chat is assigned, or if no one is viewing the conversation.
Time without response
Respond automatically if X minutes have passed without answering the customer.
Customer tags
Filter by tags: VIP, Urgent, or any custom tag.
AND/OR logic
Combine conditions with AND (all) or OR (any). Create complex rules without limits.
Available Actions
Fixed response
Send a predefined message. Supports variables (name, time, date) and automatic translation.
AI-generated response
Generate an intelligent response using the full conversation history.
Delay (Wait)
Wait X seconds before the next action. With debounce: cancel if another message arrives.
Assign agent
Automatically assign the conversation to a specific agent.
Use Cases
Out-of-hours response
Trigger: Message received
Conditions: Out of hours (18:00-09:00) AND no agent online
Action: Thank you for your message. We will respond to you first thing tomorrow.
Smart scaling
Trigger: Message received
Conditions: Message contains “urgent“ OR VIP tag
Actions: 1) Assign to senior agent 2) Immediate AI response
Automatic reactivation
Trigger: Message received
Conditions: Time without response > 30 minutes AND no agent viewing
Actions: 1) Delay 5 seconds (with debounce) 2) Personalized AI response
Important
- Requires a WhatsApp session connected to the server (QR code scanned).
- Workflows are executed in order of priority. The first one that matches stops execution.
- You can view the full execution history on the dashboard with date filters.
- Debounce in delays prevents sending messages if the client types again during the wait.
Ready to automate your WhatsApp?
Create your first workflow in minutes. No programming, no complications.