Conversation History
Ask the conversation
Access the complete history of each client. Ask questions about past conversations and get instant AI responses.
What is “Ask the Conversation“?
It is a feature that allows you to ask questions in natural language about a customer’s history. Instead of manually searching through hundreds of messages, you simply ask and the AI answers you.
For example: “What product did you purchase last time?“ or “When was your last claim?“ – the AI analyzes the history and gives you the answer instantly.
Examples of questions
Question:
"¿Qué productos ha preguntado este cliente?"
Question:
"¿Ha tenido algún problema con envíos?"
Question:
"¿Cuándo fue la última vez que nos contactó?"
Question:
"¿Qué descuento le ofrecimos la vez anterior?"
Real use cases
Quick context
Understand a customer’s history in seconds without reading everything.
Verify promises
Did we promise you something?“ - Find previous commitments.
Incident history
Review past claims or issues before responding.
Never miss a message
Avoid the typical message loss on WhatsApp Web due to changing phones, computers, or slow loading. With WAzion, the history is always available and instantly accessible.
Frequently Asked Questions
How much history can it analyze?
You can analyze the entire available conversation history, with no limit on messages.
Does it work with conversations from months ago?
Yes. As long as the messages are in the WhatsApp Web history, the AI can analyze them.
Does it consume a lot of credits?
Consumption depends on the length of the history, but it is optimized to be efficient.
Can I ask in any language?
Yes. You can ask questions in your language even if the conversation is in another language.
Does it include transcribed audios?
For now, it analyzes text messages. Audio files must be transcribed beforehand.
Ask your conversations
Start free with 1M credits. No card required.
