Summary of Conversations
Understands any conversation in seconds
AI summarizes long conversations in various formats. Ideal for picking up old chats or when an agent takes over.
What is the Conversation Summary?
It is an AI feature that analyzes entire conversations and generates concise summaries. Perfect for quickly understanding a customer’s context without reading hundreds of messages.
Available in various formats to suit every situation: quick, comprehensive, or action-focused.
Summary formats
Fast
Ultra-brief, 5-6 lines with the essentials. For a quick glance.
Complete
Detailed summary with context and analysis of all important points.
Only stocks
Focused on pending tasks and next steps to take.
Real use cases
Shift change
The new agent understands the context without reading the entire history.
Resume conversations
Customer returning after days or weeks.
Internal reports
Generate summaries to share with the team or supervisors.
Frequently Asked Questions
How many messages can you summarize?
It can summarize conversations of any length. For very long conversations, the summary focuses on the most relevant points.
Can I choose which period to summarize?
No, the entire available conversation in the history is summarized.
Is the summary saved?
You can save the summary as an internal note in the client’s file for future reference.
Does it work with audios and files?
The summary is based solely on the text messages from the conversation.
Does it consume a lot of credits?
The consumption depends on the length of the conversation, but it is efficient. The 1M free credits allow for quite a few summaries.
Summarize conversations with AI
Start free with 1M credits. No card required.
