Sentiment Analysis
Detect the emotional state of each customer
The AI analyzes every conversation and displays a numerical sentiment indicator. It prioritizes frustrated customers and celebrates the satisfied ones.
What is Sentiment Analysis?
It is an AI feature that analyzes the emotional tone of each conversation. WAzion displays a numerical indicator (for example, 7/10) that reflects whether the customer is satisfied, neutral, or frustrated.
This allows you to prioritize urgent conversations, detect problems before they escalate, and celebrate when a customer is delighted with your service.
Watch how it works
Observe how the sentiment changes when switching conversations and during interactions with each client.
I have been waiting for 3 days...
I loved the product!
Do you ship to the Canary Islands?
Generating response...
The AI is analyzing the context
María López
online
Advice: Maintain a kind and resolute tone
Simulated demonstration for illustrative purposes
What does it do exactly?
Detect frustration
Low scores (1-4) indicate customers who need urgent attention.
Identify neutrals
Average scores (5-6) indicate normal consultations without special urgency.
Celebrate satisfied
High scores (7-10) indicate happy customers who can be ambassadors.
Real use cases
Early escalation
Detect frustrated customers before they leave a bad review or abandon.
Team metrics
Analyze the average sentiment per agent to identify opportunities for improvement.
Request reviews
Identify highly satisfied customers to ask them for positive reviews.
Frequently Asked Questions
How does the sentiment indicator work?
The AI analyzes the tone, keywords, and context of the customer’s messages and assigns a score from 1 to 10, where 10 is very positive and 1 is very negative.
How often is it updated?
The indicator updates every few minutes, not instantly. This allows for a more accurate analysis of the overall sentiment of the conversation.
Does it work in all languages?
Yes. Sentiment analysis works in more than 100 languages, automatically detecting the customer’s language.
Does it consume credits?
Yes. Sentiment analysis consumes credits as part of AI processing.
Detect the sentiment of your customers
Start free with 1M credits. No card required.
