Does the Autopilot work if I turn off the computer?

NO. The Autopilot requires your computer to be on, Chrome open, and the WhatsApp Web session active. If you turn off the computer, the Autopilot stops.

Can I activate Autopilot only for some customers?

Yes. You can set the Autopilot to respond only to conversations assigned to you, or to all except those of other agents.

Can the Autopilot send files or images?

No. Currently, the Autopilot can only send text messages. It cannot send files, images, audio, or locations.

What happens if the client asks a question that the AI does not know how to answer?

The AI will try to provide the best possible answer based on your prompt and the context. If it detects that it cannot help, it may inform the customer that a human agent will assist them shortly.

WAzion Autopilot

Q: How many credits does the Autopilot consume?

The Autopilot consumes credits based on the complexity of each response. You can see the detailed consumption in the Usage section of the Dashboard.

Description

The Autopilot is a WAzion feature that allows the AI to automatically respond to your customers’ messages without you having to intervene manually. The AI follows the instructions you have configured in your prompt and responds consistently with the tone and style of your business.

Unlike a traditional chatbot with predefined responses, the Autopilot uses artificial intelligence to understand the context of each conversation and generate personalized responses.

CRITICAL REQUIREMENT

The Autopilot ONLY works while:

Your computer is ON
The Chrome browser is OPEN
WhatsApp Web has an ACTIVE SESSION
Do you have an INTERNET connection?

If you turn off the computer or close Chrome, the Autopilot STOPS immediately.

Difference between normal mode and Autopilot

Feature	Normal Mode (Copilot)	Autopilot
Who sends the message?	You (manually)	AI (automatically)
Can you review before sending?	Yes, always	No, it is sent automatically
Response time	When you respond	Seconds (automatic)
Do you need to be present?	Yes	No (but PC on)
Control over responses	Total	Through the prompt

What is it for?

Ideal for:

Respond outside of business hours
Manage a high volume of inquiries
Frequent repetitive questions
While you do other tasks

Not recommended for:

Complex negotiations
VIP or sensitive clients
Claims or complaints
Situations that require human empathy

How to activate the Autopilot

1

Open the WAzion Apps menu

Click the dropdown button located to the LEFT of the WhatsApp Web interface. The WAzion Apps menu will open.

2

Click on the Autopilot icon

Within the menu, look for and tap the Autopilot icon. The settings panel will open.

3

Choose which conversations to attend to

Select the scope of the Autopilot:

All conversations: Respond to all incoming messages
Only assigned to my agent: Only respond to clients assigned to you
Only unassigned: Respond only to conversations that do not have an assigned agent
Assigned to me + unassigned: Respond to your clients and also to those who do not have an agent

4

Write additional instructions

In the text field, you can give specific instructions for this Autopilot session.

Example:

"Try to resolve doubts and sales, but if it gets complicated or you are not sure, indicate that a human agent will take over shortly."

5

Press the start button

Press the start button (▶️) to activate the Autopilot. The indicator will turn green indicating that it is active.

Available controls: ▶️ Start ⏸️ Pause ⏹️ Stop

What is Autopilot?