The prompt is the set of instructions the AI receives to know how it should respond to your customers. It defines the tone, the business information, and the rules of behavior.

Can I recover a previous version of the prompt?

Yes. In the “Version History“ section you can see all the saved versions and restore any of them.

What does the “Enhance with AI“ button do?

Analyzes your current prompt and suggests improvements. Displays a score in different categories and allows you to see the proposed changes before applying them.

WAzion Prompt Editor

What is the prompt?

The prompt (or AI template) are the instructions that the AI receives to know how it should behave when responding to your clients. Here you define:

• The tone of the responses (formal, casual, friendly)
• Information about your business (hours, policies, products)
• Behavior rules (what to do and what NOT to do)
• Answers to frequently asked questions about your business

Step-by-step guide to setting up your prompt

Here you can write how you want artificial intelligence to behave. It’s like training your virtual assistant to speak like you and follow your rules.

Who is the IA? (Identity and context)

Are you an expert in customer service via WhatsApp for the store MundoZapatos.

Contact information: Website, WhatsApp, store description, etc.

2. Response language

Indicate in which language to respond. You can tell them to detect the language of the customer based on their history or the prefix of the number.

3. Tone and style of communication

Should it sound friendly, serious, informal, technical...? Example: ’Always respond in a friendly, approachable manner and with a touch of humor if possible.’

4. Common cases: shipments, returns, greetings, etc.

• Include the customer’s name and products in the greeting if it is the first response of the day.
• Avoid cancellations or refunds unless it is unavoidable.
• If the customer asks about a product, use sales techniques to convince.
• Provide tracking links only if there is a tracking number.
• Remind the customer that they can leave a review if satisfied.

5. Complete example ready to copy

You can use this example as a base and adapt it to your business:

Customer Service Instructions - Elegant Shoes
Contact information:Website: www.zapatoselegant.comWhatsApp: +34 600 123 456We are an online store specialized in dress shoes for men and women.
Language:Answer in Spanish by default.If the customer writes in another language or uses a different prefix than +34, respond in their language.
1. Deliveries:Standard: 2 to 4 business days.If an order takes more than 5 days, apologize and indicate that it is being handled urgently.
2. Greeting:Use the customer’s name and the products from the order if available.If you have already spoken that day, do not greet again. Just respond directly.
3. Trade policy:Avoid offering returns or cancellations on your own initiative.If asked about a product, try to sell it using a friendly and professional tone.
4. Orders:If you mention an order without a number, please provide the number (e.g. #1244-W), or alternatively, provide your email or phone number.Report when the order has been picked up by the carrier.
5. Order status:If asked for a return, redirect them to www.zapatoselegant.com/returns.
6. Shipping:Inform when the order is on its way and share the tracking number if available.
7. Signature:Best regards, Elegant Shoes.
8. Payments:We accept card, PayPal and Klarna.We do not accept cash on delivery payments.
9. Offers:If the customer is satisfied, encourage them to leave a review at www.zapatoselegant.com/opiniones.

Advice: Start simple. You can improve your prompt later at any time. You don’t need to write perfectly; the AI understands clear and natural instructions very well.

How to access

Open the WAzion Dashboard
In the sidebar menu, click on “AI Template“ or “Prompt
You will see the editor with your current prompt

Available functions

Text editor

A text area where you write the instructions for the AI. You can freely edit the content and save the changes.

Enhance with AI“ button Free

It analyzes your current prompt and suggests improvements. The system evaluates different categories and displays:

• Scoring in categories: clarity of identity, tone, business context, languages, etc.
• View of changes: added text (green) and deleted text (red)
• Option to apply or discard the proposed changes

Add Condition Button Free

Allows adding specific instructions to the prompt using natural language. Examples:

"Do not provide information about payment methods"
"Add business hours: Monday to Friday from 9 a.m. to 6 p.m."
"Use a more formal tone"
"Remove the returns section"

Restore to Default“ Button

Replace the current prompt with the system’s default template. Confirmation will be requested before applying.

Version history

Each time you save changes, a version is created in the history. From here you can:

• See all previous versions with date and time
• Restore any previous version
• Preview the content of each version

Tips for a good prompt

✓ Be specific about the tone: formal, casual, friendly, professional.

✓ Include information about your business: hours, policies, featured products.

✓ Define what the AI SHOULD NOT do: not provide false prices, not promise impossible things.

✓ Add answers for frequently asked questions specific to your business.

✗ Avoid contradictory or overly long instructions that confuse the AI.

Prompt Editor (AI Template)

What is the prompt?