Question to the Conversation
Ask the AI questions about the entire history of a conversation.
What is “Ask the Conversation“?
This feature allows you to ask questions in natural language about the entire conversation history with a customer. The AI analyzes all the messages and provides you with an answer based on the available information.
Examples of questions
- •What products has this customer asked about?
- •When was the last time you bought?
- •What problem did you have with your previous order?
- •What payment method do you prefer?
- •Summarize the topics we have discussed
How to use
- 1Open the Side Panel in a conversation
- 2Look for the section “Ask the conversation
- 3Write your question and press send
- 4AI will give you a response based on the history
