All updates, improvements, and new features of WAzion.
When viewing a customer’s orders, the tracking number now always shows a button to copy to the clipboard, both when it has a tracking link and when it does not.
Social media profile URLs (Instagram, Facebook, TikTok, etc.) are no longer incorrectly rejected as login pages during the initial store setup.
Connecta tu Google Calendar a WAzion. Tu asistente de IA ahora puede reservar, cancelar y reprogramar citas directamente desde las conversaciones de WhatsApp. Configura servicios, disponibilidad y recordatorios automáticos desde el panel de control. Soporte para Microsoft Outlook próximamente.
The weekly summary email now includes tips tailored to your settings, suggestions for features you haven’t used yet, and a rotating mini-educational guide each week.
The co-pilot now detects and alerts when the AI claims to have made a correction or training without actually having executed it, avoiding confusion.
The landing page URLs and referrer in closed session chat web emails are now clickable links instead of truncated text.
When a web chat visitor leaves their email, the notification you receive now includes a direct button to respond to them via email, in addition to the WhatsApp button.
A problem has been fixed where editing a WhatsApp Auto workflow (for example, changing conditions or actions) required resending the name, which could cause an unnecessary error.
The web chat widget can now display visual cards with an image, title, and link, as well as image galleries directly in the AI’s responses.
Custom function responses now support up to 100,000 characters (previously 10,000), allowing the AI to process more complete responses from your APIs.
The email postponement presets (tomorrow 9:00, next Monday) now use the store’s configured time zone instead of the agent’s browser time zone.
A limit on the number of attempts to send verification codes by email has been added, protecting against abuse.
The automatically generated correction suggestions from conversations are now written in the language set for your store, instead of always appearing in English.
A problem has been fixed where the chat widget displayed the full welcome message again after saving the visitor’s name and phone number.
A visual flicker in the agent presence indicator in the chat list has been fixed.
A problem has been fixed where the draft assistant’s response modal was not displaying correctly, and translations now retain the original line breaks.
The intelligent tracking system now correctly detects buyers with high purchase intent even if the conversation has a negative tone. Previously, these frustrated but interested customers were dismissed for having negative sentiment.
Now you can drag the chat prioritizer window to any position on the screen. The position is automatically saved for the next time you open it.
A problem has been fixed where the chat list was not updating correctly when scrolling, and the agent selection menu might not respond to the first click.
A bug that could prevent message sending in the web chat plugin in certain configurations has been fixed.
AI can automatically respond to incoming emails. Choose between draft mode (the AI prepares the response and you review it) or automatic mode (it is sent directly). It is activated from the email settings in the dashboard.
Incoming emails are automatically classified by topic and priority using artificial intelligence. The classification appears in the thread list to help you prioritize your inbox.
AI can read and transcribe the attachments of your emails (images, PDFs, audio) to include their content in the context of the conversation.
Now you can manually link an email thread with a WhatsApp contact. When you do this, the email appears in the sidebar while you are chatting with that contact.
The dashboard assistant and the co-pilot can now manage your emails: search threads, reply, forward, label, archive, and more, all through chat commands.
New “Deferred“ tab in the email inbox to view the emails you have postponed. Additionally, emails that failed to send are automatically retried up to 3 times.
New section in the email settings that shows the health status of the connection, error alerts, and controls to enable or disable AI features (classification, automatic response, attachment transcription).
Now you can search emails by recipient address in addition to sender. Email threads also display the sender’s address to better identify each conversation.
The web chat plugin can now use the custom AI functions set in Advanced. It is activated with a new switch in the plugin settings. The timeout for external functions has been extended to 4 minutes.
The conversation prioritizer now shows the assigned agent, allows filtering by agent, synchronizes the filter with the chat list, and allows canceling the ongoing prioritization.
Now you can label email threads with the same color labels you use in WhatsApp, and assign each thread to a specific agent on your team. The labels and the assigned agent are displayed in the list to quickly identify the status of each conversation.
The email signature editor has been redesigned with rich text formatting, an inline link bar, and the ability to upload images (logo, profile picture). The signature is automatically inserted into every email you send.
Now you can import contacts to your mass marketing lists from three new sources: customers from your platform (Shopify, WooCommerce, PrestaShop, VTEX), complete history of WhatsApp conversations, and contacts from WAzion’s internal CRM.
Now you can schedule an email to be sent later, snooze threads to reappear when you want, and merge related email threads into one.
Add internal notes to email threads that only your team can see. Useful for providing context or instructions to other agents about a client.
Create rules in the dashboard to automatically process emails. For example, archive newsletters, label emails from certain senders, or assign them to a specific agent.
Emails are now composed with a rich text editor (bold, lists, links). Additionally, you can search for emails by sender, subject, date, and more with the new advanced search panel.
Email threads display response time badges (SLA) and priority ranking. You can quickly identify which emails need urgent attention.
Connect your Gmail or Microsoft 365/Outlook account with OAuth2 directly from the dashboard, without the need to manually configure IMAP/SMTP servers.
A problem was fixed where sending a photo or video during an automated conversation would cancel the AI’s response.
The email module now includes Sent, Archived, Spam, and Trash tabs with real-time counters. You can select multiple emails at once and archive, delete, or mark as spam in bulk. Additionally, senders marked as spam are automatically blocked in future emails.
The actions you perform in WAzion (archive, delete, mark as spam) are now automatically synchronized with your IMAP mail server and vice versa. You can also force an immediate synchronization with the refresh button.
AI-generated email drafts now use all the client’s context: WhatsApp history, previous corrections, knowledge base, and custom features. The responses are more accurate and relevant.
When viewing an email, you can directly open the WhatsApp conversation of the same client. Emails are now displayed in full screen for better reading comfort.
The AI’s machine learning system now classifies each suggestion by risk level (low, medium, high) before applying it. Low-risk corrections are applied automatically, while higher-risk ones require your approval.
New email module integrated into WAzion. Connect your email accounts (IMAP/SMTP or Gmail OAuth2) and manage emails directly from the Chrome extension alongside WhatsApp. The AI classifies emails, generates response drafts, and shares customer context between WhatsApp and email.
The Auto-Learning panel now includes training suggestions that you can apply or dismiss with a click, impact indicators (KPIs), and new columns to see how many times each correction has been used and whether it is permanent or temporary.
Additional protections were added so that the AI never reveals the internal instructions of the system, even if a customer tries to request them.
New AI training system with 4 levels of intervention. From the Copilot or the dashboard Assistant, you can correct answers, add knowledge, adjust workflow settings, or improve your store’s prompt. Additionally, the system automatically detects errors and suggests improvements pending review.
An error was corrected in which the AI did not take into account the first message from a new customer when generating its response.
In conversations with many messages, the AI now better identifies what the customer’s last question is and responds directly to it without losing context.
A timezone issue was fixed that could cause a delay of up to 1 hour in the retries of WhatsApp automatic responses.
New button to cancel the generation of AI responses while processing. The cancellation stops the request to the server immediately, saving time and credits.
AI now proactively analyzes its responses to detect errors before you notice them. Additionally, you can manage corrections directly from the Copilot or the Assistant on the dashboard: view, edit, delete, or add corrections.
New step-by-step guides to install the Chat Web and Product Q&A plugins in WooCommerce, PrestaShop, and VTEX, in addition to Shopify.
More than 100 texts from the dashboard that appeared only in English are now displayed correctly in your configured language.
Agents can now schedule WhatsApp messages directly from the sidebar of the extension and the AI Copilot. Schedule, edit, and cancel messages without leaving the conversation. The dashboard also allows editing of scheduled messages.
The AI Copilot on the side panel can now directly consult your online store. Ask it about an order, the status of a shipment, customer details, or search for products, all without leaving WhatsApp.
While the Copilot works, you now see in real time what it is doing (searching for orders, consulting customer data, etc.) instead of just the loading points.
If you have automatic translation enabled, web chat conversations and retrieved messages are now also automatically translated into your language.
The images and files shared in the web chat are now displayed correctly when viewing the conversation from the sidebar of the extension.
If you lose messages on WhatsApp (deleted, phone change, or reinstallation), you can now recover them. A floating button automatically appears in the conversation when WAzion has saved messages that are no longer visible in WhatsApp.
When you manually correct an AI response, WAzion detects the correction and automatically learns not to repeat the same mistake in future conversations.
Now you can see your customers’ web chat conversations directly from the sidebar of the extension. Click on a conversation to view the full messages.
When a customer who has used your store’s web chat messages you on WhatsApp, the AI now knows what they previously talked about. Up to 5 previous sessions are included as context.
Helpers now adapt their response to the context of the ongoing conversation, instead of executing the instruction literally. Additionally, the AI avoids starting with fillers like “Perfect“ or “Great.
The Sidebar Copilot now displays your business name, searches your knowledge files, shows complete product descriptions, and better detects the customer’s language.
The synchronization of the translation button between the Dashboard and the extension has been corrected, and the translation of quoted messages now displays the correct text.
Shopify product descriptions are no longer truncated to 500 characters. Additionally, product search displays the original titles correctly.
The Intelligent Tracking now only considers confirmed payment orders as sales, avoiding false positives from pending or canceled orders.
The AI assistant of the Dashboard now correctly displays the list of agents, searches for clients without errors, and verifies the WhatsApp connection before sending messages.
Auto Pilot now includes a selector to limit conversations by age: last 24 hours, 7 days, 30 days, or all. This way, you can prevent it from responding to old conversations.
Search for an order by typing the prefix or suffix in lowercase (for example “#25730-w“ instead of “#25730-W“) now finds the result correctly.
The dropdown menus (language, use cases) and information cards on touch devices have been corrected. They now work properly on mobile phones and tablets.
The Dashboard search now finds sections using synonyms in 7 languages. For example, searching for “widget“ now correctly finds the Plugins section.
The difference view (red/green) has been corrected when editing the prompt with AI conditions. It now correctly shows which text was removed and which was added, without duplicating words.
When changing the email of your account, a 5-digit verification code is now sent to the new email. This protects your account against unauthorized changes. Additionally, the previous email is notified of the change.
You can now set the public name of your business from General Settings. This name appears in marketing messages and on the WhatsApp unsubscribe page.
The Sidebar Copilot now automatically detects the customer’s language and drafts responses in that language. Additionally, it handles complex searches for multiple products better without running out of answers.
Issues with the “View“ button for orders, the expansion of order details, and the agent selector in the WhatsApp Web sidebar have been fixed.
When searching for products in stores with multiple languages, the variants (sizes, colors) are now translated correctly. The customer status (active, disabled, etc.) is also displayed in your language.
You can now enable or disable sentiment analysis from the “AI Options“ section of the dashboard. If you do not need the customer satisfaction and urgency indicators, disable it to save credits.
The Conversation Prioritizer now appears in the WAzion Apps menu within WhatsApp Web, alongside the other tools. A tutorial step has also been added to explain how it works.
All dates on the dashboard (billing, usage, analytics, WhatsApp, self-learning, plugins, and more) are now displayed in the format and time zone you have set in your account.
Fixed an issue where the urgency colors (red, orange, green) were not displayed correctly in the Prioritizer results. The line break display in the assistant’s responses was also corrected.
New button in WhatsApp Web that scans all your active conversations and uses artificial intelligence to identify which customers need urgent attention. It displays a ranking with urgency level, customer intent, summary, and suggested action for each conversation. You can ask follow-up questions to the AI to filter or reorder the results.
A thorough security audit has been conducted across the platform. More than 30 vulnerabilities have been fixed in the Chrome extension, the dashboard, the APIs, and the plugins, strengthening the protection of your store’s data.
Fixed an issue where the web chat assistant indicated that the customer had no orders even though they did. It now correctly queries the complete order history and customer data.
WAzion now supports 4 e-commerce platforms. In addition to Shopify, you can connect your WooCommerce, PrestaShop, or VTEX store from the Dashboard. Search for customers, orders, and products from any of them.
New artificial intelligence assistant integrated into the Chrome extension. Acts as a strategic co-pilot while you attend to clients: suggests responses, analyzes sentiment, manages notes, tags, and tasks, consults your business knowledge base, and summarizes conversations. All without leaving WhatsApp Web.
Now you can create your account directly from the settings panel (dashboard), without having to go through the Chrome extension. Just enter your email and activate it with the code you receive.
The extension installation window now displays a step-by-step guide with clear instructions instead of the previous video, making the process faster and easier to follow.
New webhook events available: receive a notification when a customer replies to the follow-up message (followup.replied) or when they make a purchase after receiving it (followup.converted). Set them up in Advanced Settings.
When a contact has automation disabled, the WAzion floating button on WhatsApp Web shows a pulsating red border to remind you that this contact does not receive automatic replies.
Publish your API key from the dashboard, complete documentation on GitHub, and npm package @wazion/mcp-server to integrate WAzion into any AI tool in 2 minutes. View on GitHub →
Now you can view and edit the WhatsApp profile of your connected numbers directly from the dashboard: profile picture, name, status, and business information. It includes the option to apply changes to multiple numbers at once.
New action “Decide whether to respond“ in WhatsApp Auto workflows. The AI analyzes the conversation and decides if the message needs a response, avoiding unnecessary loops with messages like “thank you,“ “ok,“ or emojis.
The informational pages for the 100 sectors with specific content are now available: benefits, frequently asked questions, and statistics tailored to each type of business.
The Autopilot now correctly respects the “Do not automate“ option for each contact. If a contact has automation disabled, the Autopilot automatically skips it.
A problem that prevented access to the dashboard after logging in has been fixed. The panel was loading in a loop without displaying the content.
The unsubscribe link for newsletters now works correctly for both subscribers and WAzion customers.
A problem has been fixed where very long task descriptions overflowed the sidebar of the Chrome extension, cutting off the text. They are now displayed correctly with a maximum of 2 lines.
Starts in less than 1 minute
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This extension requires the Google Chrome browser. Download Chrome
Install the extension
Press the button below to go to the Chrome Web Store and click on “Add to Chrome.
Accept the permissions
A normal Chrome notification will appear. We only need access to WhatsApp Web, nothing more.
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Enter your email in the WAzion panel and start using AI in your conversations.
Free installation · No credit card · 1M free credits/month
