All updates, improvements, and new features of WAzion.
If you have a mandatory contact form set up in your web chat, it is now validated correctly even when the visitor arrives through a direct link with an automatic message.
If your store’s knowledge files need to be reconfigured in the AI service (for example, after a provider update), the system now detects it and recovers automatically without you having to do anything.
New “Do not automate“ button in the WhatsApp Web action menu. It allows excluding a contact from automatic workflows with a single click, synchronized in real time among all agents.
If an automatic AI response fails due to a temporary error, the system now automatically retries it in the background so that your customers are not left without an answer.
Spam protection has been updated on the contact page, the referral invitation form, and the dashboard login, using invisible verification that does not require solving captchas.
A problem has been fixed where the save button could remain in a loading state indefinitely if clicked multiple times in a row.
The links sent by the assistant in the web chat no longer include extra punctuation at the end (such as periods or commas), which could prevent them from opening correctly.
A bug that prevented the use of the “resolve conflict“ and “keep both“ options in the smart update of knowledge snippets has been fixed.
The web chat contact form now includes a country selector with flags and phone prefixes. The country is automatically detected based on the visitor’s browser language.
New option in the chat plugin settings: if the visitor identifies themselves with a phone number or email, a summary of the conversation is automatically generated and saved as a note in the customer’s profile.
AI response actions in WhatsApp workflows now allow adding a personalized text at the beginning or end of the response, with the option for automatic translation into the client’s language.
If the synchronization with Shopify fails 7 consecutive times (for example, due to a revoked token), the integration is automatically disabled to prevent ongoing errors. You can reconnect it at any time from the dashboard.
The function of applying natural language instructions to your assistant’s prompt is now significantly faster, especially in long prompts.
The name, email, and phone fields of the web chat form now look better on pages with dark backgrounds.
The Product Q&A and Doc Q&A plugins now work correctly on sites using Cloudflare Rocket Loader or similar script optimization.
New “Smart Update“ button in the Knowledge tab of the dashboard. Write a natural language instruction (for example, “update prices“ or “change opening hours“) and the AI will automatically review your knowledge snippets, showing you the proposed changes before applying them.
The behavior of the WhatsApp AI assistant has been improved so that it does not ask too many questions in a row during a conversation. It is now more natural and direct in its responses.
A problem has been fixed that could cause WhatsApp automatic responses (workflows, Auto Pilot, follow-up) to fail when multiple messages arrived at the same time.
A problem that generated unnecessary “selector not working“ alerts when the WhatsApp tab was in the background has been fixed.
Protections against misuse of credits have been strengthened, resource limits per store have been added, and several layers of security in the dashboard and APIs have been reinforced to better protect your store’s data.
Now you can set which contact details are mandatory in the web chat form: email, phone, both, or at least one. If any field is required, the visitor will not be able to skip the form or send messages until it is completed.
By removing a connected WhatsApp number, you can now see which workflows, campaigns, and settings would be affected and choose another number to migrate them to before confirming.
Fixed response actions in workflows now have an option to not send the same message to the same contact for a configurable period (1 hour, 6 hours, 24 hours, 7 days, or never again). Ideal for notifications that should only be sent once.
The Chat Web and Product Q&A plugins now correctly detect the language of the page in Shopify stores with multiple languages, always responding in the language the visitor is viewing.
The confirmed actions in the dashboard assistant (such as sending messages or saving changes) now respond 5 to 15 seconds faster.
Tables, forms, buttons, and dashboard navigation have been improved for a more comfortable experience, especially on mobile devices.
Now all WhatsApp messages (workflows, scheduled, manual, and follow-up) consume 500 credits per message. Mass campaign messages consume 1,000 credits per message. You can check your detailed consumption in the Usage and Costs section of the dashboard.
Share your personal link and earn a 20% commission on every purchase made by your referrals. Forever. Access it from your Dashboard in the Referrals section.
WhatsApp disconnection alerts now require the issue to persist before notifying you, avoiding unnecessary alerts for momentary outages. Additionally, the email includes step-by-step instructions to reconnect.
Fixed an issue where WhatsApp Auto workflows could remain unassigned when reconnecting a number. They now restore automatically without the need to reassign them manually.
Fixed an issue where the automatic sending of images or documents by AI functions could cancel the text response of the workflow.
The dashboard forms now show instant validation as you type, with visual indicators for correct and incorrect fields.
New search engine integrated into the dashboard that allows you to find any section, setting, or function instantly. Type what you’re looking for and access it directly without navigating through the menus.
The AI’s automatic responses now include financial security rules: it will never promise refunds, returns, or compensations without the intervention of a human agent. In case of any post-sale incidents, the AI refers to the team.
Fixed an issue where the AI could greet the customer in every response. Now it only greets in the first message of the conversation.
The web chat can now ask for the visitor’s name, phone number, and email at the beginning of the conversation. Additionally, it includes a button to transfer the conversation to WhatsApp with a summary generated by AI. You will receive the visitor’s data in the logout email with a button to respond directly via WhatsApp.
When AI analyzes an image, document, or audio in WhatsApp, you can now see the description directly in the chat. An “AI“ badge appears over each multimedia message; hovering over it displays the full analysis.
Fixed an issue where the AI could mix languages in its responses. It now always responds in the language the client writes in.
Fixed an issue where custom functions (function calling) received the store’s phone number instead of the customer’s phone number.
Visitors to your website can now send photos, record voice messages, and attach documents in the chat. The AI automatically analyzes the content to provide more accurate responses.
Receive an email and/or webhook when a web chat conversation ends. It includes an AI-generated summary, suggested actions, and the attachments from the conversation.
The web chat now automatically uses your store’s general prompt. You no longer need to maintain a separate prompt for the chat widget — any changes to your main prompt apply to all channels.
AI now automatically adjusts its behavior according to the channel: more conservative responses when sent directly to the customer (WhatsApp Auto, web chat) and more creative when an agent reviews before sending.
Now you can see the complete history of your scheduled WhatsApp messages: pending, sent, and all. Filter by period (today, 7 days, 30 days, custom range) to easily find any message.
Schedule the sending of individual messages via WhatsApp for a future date and time. Ideal for reminders, follow-ups, or messages at specific times.
Create WhatsApp workflows in seconds with predefined templates: automatic welcome, out of office hours, agent referral, and more. You can also save your own workflows as templates.
Set up campaigns that automatically repeat: weekly, monthly, or every X days. Ideal for newsletters, periodic offers, or regular reminders.
Schedule your campaigns to be sent automatically on the date and time you choose, in your local time zone.
Mark specific contacts so that the automatic workflows do not respond to them. Useful for suppliers, colleagues, or contacts who do not need automatic responses.
Simulate the execution of a workflow with a test message to see which conditions are met and what actions would be executed, without actually sending anything.
Use {name}, {phone}, and {store} in your Mass Marketing campaigns to automatically personalize each message with the contact’s data.
When importing contacts from CSV, you now see a preview of the data and can map the columns (name, phone) before confirming the import.
Select multiple workflows at once to activate, deactivate, or delete them all at once.
New statistics panels with graphs and metrics in Mass Marketing, Smart Tracking, and WhatsApp Auto. Visualize trends, success rates, and performance by period.
Messages in the WhatsApp conversation viewer now display bold, italics, and line breaks correctly, just like in WhatsApp.
Fixed an issue where scheduled messages and campaigns did not respect your store’s time zone. Now the time you select is the actual sending time.
If a WhatsApp number is disconnected, you can now reconnect it or delete it directly from the dashboard. Disconnected sessions are displayed with a clear visual status and action options.
Now you can edit draft campaigns directly from the campaign list: modify the message, the contact list, and the options before launching it.
Fixed an issue where follow-up retries for non-responsive clients were not executed. The system now automatically retries according to the configured intervals.
The MCP server now includes over 170 tools to manage your store: check activity, conversations, customers, WhatsApp, plugins, tasks, calendar, and more from any compatible client.
Customers who write back after a configurable period of inactivity are considered new sales opportunities. Previous attempts are automatically reset.
Now you can edit the content of text files (TXT, MD, CSV, JSON, HTML) directly from the dashboard without having to re-upload the file.
New options to duplicate, archive, and filter Mass Marketing campaigns by status. The list updates automatically during shipments.
Now you can ask the dashboard assistant or use the MCP server to create files in your knowledge base directly from text. Ideal for adding promotions, policies, FAQs, or any information without the need to manually upload a file.
Your WAzion store is now compatible with the MCP standard. Manage your account from Claude, ChatGPT, Cursor, VS Code, and any MCP-compatible client using natural language.
New system that analyzes your WhatsApp conversations with AI to detect customers with purchase intent who did not complete the sale. It generates personalized follow-up messages and sends them automatically or notifies you via webhook. It verifies orders in Shopify or your CRM before contacting.
Now you can control exactly what each agent can do in the extension: access to AI, internal notes, tasks, client management, product search, conversation history, dashboard, and more. Ideal for teams with different roles and responsibilities.
In addition to images, AI can now analyze PDF documents and transcribe audio messages sent to you by clients via WhatsApp. Automated workflows and assisted responses have access to this content.
Now you can connect multiple WhatsApp numbers to your store. Assign workflows to specific numbers and choose which numbers to use in each mass marketing campaign.
Send mass campaigns to your contacts via WhatsApp. Create contact lists, import from CSV, schedule sends with configurable intervals, automatic translation by recipient’s language, and integrated unsubscribe system.
New “AI Options“ section in the dashboard where you can enable or disable the automatic analysis of images, documents, and audio received via WhatsApp.
When a customer sends you a photo, PDF document, or audio message via WhatsApp, the AI automatically analyzes them. The images are visually described, the documents are summarized, and the audios are transcribed to text. This allows the personalized response generation system to have complete context about everything the customer sends.
WhatsApp Auto workflows with AI response can now understand images, PDF documents, and audio messages sent by customers. The AI describes images, summarizes documents, and transcribes audio before responding, making it ideal for visual support, product inquiries, and voice messages.
All sections of the dashboard are now displayed correctly on mobile devices and tablets, with better element distribution and touch navigation.
The automatic messages sent by workflows now display the real name of the configured agent instead of a generic name.
Now you can use the AI assistant directly from WhatsApp Web, without opening the Dashboard. Manage your prompt, credits, helpers, and more with a single click from the sidebar of the extension.
Now you can attach screenshots, photos, or any image to the assistant chat and the AI analyzes them directly. Ideal for showing errors, sharing designs, or asking for visual help.
Attach text files (.txt, .csv, .json, etc.) to the assistant chat and the AI reads the entire content. It can extract data, add it to your prompt, or create configurations from the file.
When attaching a file to the assistant, the AI now asks you what you want to do with it instead of uploading it automatically. For formats it cannot read (like PDF), it suggests clear alternatives.
Open your Dashboard directly from the Chrome extension without the need to enter the verification code. Instant access with one click.
Receive an email notification when your credits are about to run out, so you can recharge in time and avoid service interruption.
When installing WAzion for the first time, a step-by-step tutorial guides you through the main features of WhatsApp Web and the sidebar. Each element is visually highlighted while explaining how to use it.
New progress bar that accompanies you during the initial setup. It indicates the completed steps (URL, prompt, agent, Shopify) and updates automatically as you progress.
When searching for products, it is now clearly shown whether a product or variant is available for sale. Out-of-stock products appear with a visual indicator “Not available,“ and if a product has multiple variants, it is indicated individually which are available and which are not.
When many hours have passed since the last interaction with a customer, the AI automatically generates a summary of the previous context so you can resume the conversation without losing track.
The system now continuously monitors the status of your WhatsApp connection and notifies you by email if a disconnection or any problem is detected, so you can act before it affects your clients.
Product search results for AI are now cleaner: no duplicates, with optimized descriptions and better information organization.
The display of dates and times has been corrected to always show in the time zone set in your store, both in the dashboard and in conversations.
The help messages configured for the AI agent now apply correctly from the first interaction, improving the quality of the responses.
The weekly email now includes all the important information at a glance: plugin activity, pending reminders, news, and personalized tips for your store.
The system now automatically detects and consolidates similar or duplicate data in the knowledge base, keeping the information cleaner and more accurate.
Complete WhatsApp automation system. Create workflows (flows) that automatically respond with AI or fixed messages, assign conversations to agents, add tags and more. Configure advanced conditions by schedule, message content, assigned agent, message type and much more. Includes detailed logs with a view of complete conversations.
WhatsApp workflow logs now include time period filters (today, 7 days, 30 days, custom), pagination for better performance, and a button to view the full history of each conversation.
Fixed an issue where the condition No agent viewing the conversation did not correctly detect when an agent had the chat open. The workflow now correctly stops when an agent is handling the conversation.
Automatically sent responses from workflows (both AI-powered and fixed) are now saved in the customer’s conversation history, enabling continuity when an agent takes over.
The Time Without Response condition now also applies to first messages from new customers, allowing automatic welcome responses.
New plugin to create documentation assistants. Upload manuals, guides, FAQs, or any document and create a widget that automatically answers questions. Ideal for technical support, knowledge bases, and help centers.
The self-learning system now distinguishes between concrete data (prices, schedules, policies) and stylistic improvements. The data are stored automatically and the AI uses them to respond with accurate information about your business.
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Free installation · No credit card · 1M free credits/month
