AI Co-pilot
Your strategic co-pilot that advises you in real-time while you attend to clients via WhatsApp.
What is the AI Copilot?
The AI Copilot is an intelligent assistant that appears in the sidebar of the Chrome extension. Unlike the AI in the text field (which generates responses for the client), the Copilot is your private advisor: it talks to you, not to the client.
It provides you with strategic, psychological, and business advice on how to respond to each client, and it also helps you with operational tasks such as managing notes, tags, tasks, and more.
How to access
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Open WhatsApp Web with the WAzion extension active.
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Select a conversation with a customer.
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Click on the AI Copilot button (spark icon) that appears in the bottom right.
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Write what you need in the text field and send your message.
What can you do?
Analyzes the conversation and suggests the best response. It places it in the WhatsApp field for you to review before sending.
It tells you how the customer feels (rating, category, urgency) and advises you on how to act according to their mood.
Add internal comments, tags, and alerts to the client directly from the chat with the Copilot.
Create tasks with due dates and priority, assign them to agents, all while talking to the Copilot.
Request a summary of the current conversation and get the key points in seconds, ideal when resuming a long chat.
Access your business knowledge files (policies, products, conditions) to provide you with more informed answers.
Search for clients by name, phone, or email and link the current conversation with an existing client.
Check the customer’s orders, the details of a specific order, the shipping status, and the tracking number, all from the conversation.
Check your store’s catalog for product details, stock availability, and variants without leaving WhatsApp.
Schedule the sending of WhatsApp messages for a specific date and time. You can also view, edit, and cancel scheduled messages directly from the Copilot.
Add, consult, edit, or delete corrections that the AI should remember to avoid repeating mistakes. You can correct both the chat AI and the AI that assists customers.
Change the assigned agent for the current conversation directly from the chat.
AI Copilot vs Text Field AI
| AI Co-pilot | Text field AI | |
|---|---|---|
| Speak with | The agent (you) | Generate text for the client |
| Location | Right side panel | Field below the chat |
| Purpose | Advise, manage, and operate | Draft responses to the customer |
| Actions | 25+ tools (tags, tasks, notes, search...) | Text generation |
Usage tips
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Ask him to suggest a response and review it before sending it to the client.
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Use it to make quick notes about the client without looking for buttons — just say “add a note: client interested in model X.
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If you receive a difficult client, ask the Copilot how to handle the situation — it takes into account the history and sentiment.
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When you resume a long conversation, ask for a summary before responding.
