Advanced Configuration
Integrate WAzion with your external systems through APIs, CRM endpoints, and webhooks. Technical documentation for developers.
Developer Documentation
This section contains advanced technical documentation. Programming knowledge, REST APIs, and JSON handling are required to implement these integrations.
Download complete guide in MarkdownTypes of Integration
Custom AI Functions
APIAllows the AI to call your external APIs during conversations. Check availability, make reservations, verify orders, and more in real time.
CRM Endpoints
CRMConnect WAzion with your external CRM or ERP. The AI and the sidebar access customer, order, and product data from your system.
Webhooks
EventsReceive automatic HTTP notifications when important events occur. Your server processes events in real-time.
Common Use Cases
1. AI Functions
- • Check availability of products/services in real time
- • Make reservations or appointments automatically
- • Check order or shipment status
- • Consult dynamic prices or quotes
2. CRM Endpoints
- • Display customer data from your CRM/ERP
- • Providing context to the AI about the client
- • Search for products in your external catalog
- • Merge existing customer conversations
3. Webhooks
- • Receive notification when a new phone number is detected
- • Synchronize events with your external system
- • Create automations based on WAzion events
Technical Requirements
All endpoints must use HTTPS with a valid certificate.
The responses must be valid JSON with the correct Content-Type.
Maximum recommended response time for the best experience.
