HELP CENTER

Integrations

Connect your Shopify store to access orders, customers, and products from WhatsApp.

Available integrations

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Shopify

Available

Access orders, customers, and products from your Shopify store.

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WooCommerce

Coming soon

In development.

Connect Shopify

To connect your Shopify store you need two pieces of information:

Shopify URL

It is your store’s address that ends in .myshopify.com

tutienda.myshopify.com

Access token

It is a key that allows WAzion to access the information of your store. It starts with shpat_

shpat_xxxxxxxxxxxxxxxx

How to obtain the Shopify token

  1. 1 Log in to your Shopify dashboard
  2. 2 Go to Settings > Apps and sales channels
  3. 3 Click on “Develop applications
  4. 4 Create a new application (you can call it “WAzion“ or “WhatsApp“)
  5. 5 In “Control Panel API Integration,“ enable read permissions
  6. 6 Save and then go to “API Credentials
  7. 7 Install the application and click on “Reveal the token once
  8. 8 Copy the token and paste it into WAzion

Shopify only shows the token once. If you lose it, you will need to create a new application.

Required permissions

WAzion requests the following permissions, all read-only:

read_customers
read_orders
read_products
read_inventory
read_discounts
read_returns
read_shipping
read_fulfillments
read_draft_orders
read_price_rules
read_translations
read_markets
read_locales
read_legal_policies
read_product_listings

All permissions are read-only. WAzion cannot modify, create, or delete data from your store.

Test the connection

After entering the URL and the token, press the “Test“ button to verify:

  • That the connection with Shopify works properly
  • That the token has all the necessary permissions
  • The name of your store (to confirm that it is the correct one)

If permissions are missing, the system will indicate which ones are needed.

Links URLs (Markets)

If your Shopify store has multiple Markets (countries/regions) configured, WAzion can adapt the product URLs according to the customer’s country.

Automatic Mode

Detect the customer’s country by their phone prefix and use the corresponding Market URL. If none is detected, use the main URL.

Fixed Mode

Always use the URL of a specific Market, regardless of the customer’s country.

If Shopify returns incorrect URLs (e.g., /it-it/ instead of /it/), you can correct them with the “Fix URLs“ button.

Content language

Control the language in which product titles are displayed when you copy a link.

Automatic Mode

Detect the client’s language by their phone prefix. You can set a fallback language if none is detected.

Fixed Mode

Always display the content in a specific language.

Frequently Asked Questions

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