HELP CENTER

Install the WAzion extension

Install WAzion on Google Chrome and set up your account in minutes.

What is the WAzion extension?

WAzion is a Chrome extension that enhances WhatsApp Web with superpowers: AI responses, integrated CRM, mass marketing, and automation. It integrates directly into the WhatsApp Web interface.

Important: WAzion is your AI co-pilot. It suggests responses and you decide what to send. You can also activate autopilot when you need it.

What is it for?

  • Receive response suggestions based on the context of the conversation
  • Automatically translate messages into more than 100 languages
  • Analyze customer sentiment to improve service
  • Search for products and orders if you have Shopify connected
  • Enable automatic responses with Autopilot (optional)

How to Install and Configure Step by Step

1

Install the extension from the Chrome Web Store

Visit the Chrome Web Store, search for “WAzion,“ and click on “Add to Chrome.“ Confirm the permissions in the pop-up dialog.

About the permissions: WAzion only accesses WhatsApp Web (web.whatsapp.com). It does not access other pages.

2

Open WhatsApp Web and enter your email

Open WhatsApp Web in Chrome. A WAzion modal will appear asking for your email. Enter it to register or log in.

3

Enter the verification code

You will receive a verification code in your email. Enter it in the modal that appears on WhatsApp Web to complete the login.

4

Set up your business in the Dashboard (first time)

If it is your first time, you will be asked to go to the Control Panel (Dashboard). For security reasons, another verification code may be sent to you.

Enter your business or store URL. The system will analyze it automatically.

5

Review and save your prompt

The system will automatically create a prompt (instructions for the AI) based on your business. Review it, adjust it if necessary, and save it. You can now return to WhatsApp Web or explore the Dashboard.

6

Pin the WAzion icon (optional)

To easily access WAzion, pin the icon to the extensions bar:

  1. Click on the puzzle icon in the browser bar
  2. Search for “WAzion“ in the list
  3. Click on the pushpin icon to pin it.

Browser required

Chrome Google Chrome Only compatible browser

Important: WAzion DOES NOT work on Firefox, Safari, Edge, Brave, or other browsers. It requires Google Chrome exclusively.

Common problems during installation

The “Add to Chrome“ button does not appear

This can happen if you already have the extension installed. Check at chrome://extensions if WAzion is already in the list.

Error “Could not add the extension

Try closing and opening Chrome, or restart the browser. If it persists, check your internet connection.

The icon does not appear on the bar

Click on the puzzle icon (extensions) and pin WAzion using the pushpin icon.

Frequently Asked Questions

Next steps

WAzion Assistant

Commercial information and technical support

Hello! I am the WAzion assistant. I can help you with information about prices and plans, technical questions, configuration, or any questions about our product. How can I assist you?
Developed with WAzion AI