Customer Search
Find any customer instantly
Search for customers by phone, email, or order number without leaving WhatsApp Web. Access their complete profile with one click.
How does Customer Search work?
From the WAzion sidebar, you can search for customers using any criteria: phone number, email address, or order number. The results appear instantly.
When selecting a client, their complete profile opens with a history of conversations, orders, notes, and tags. Perfect for support and sales teams.
Search criteria
By phone
Search by full or partial number. Find clients even if they are not in the current chat.
By email
If you have the registered email, search directly without needing the phone.
By order
Search by Shopify order number and find the associated customer.
Real use cases
Technical support
The client calls and gives their email. You search and have their entire history before responding.
Sales
Look for clients to follow up with without needing them to write to you first.
Collections
Locate clients with pending payment orders to contact them.
Integration with Shopify
With Shopify connected, the search automatically includes your store’s order and customer data. No additional setup required.
Frequently Asked Questions
Do I need Shopify to use the search?
No. You can search by phone any WhatsApp Web conversation. Shopify expands the search to orders and emails.
Can I look for clients who have not written to me?
Yes, if you have their phone number or email in your CRM or Shopify. You can start a conversation from the customer’s profile.
Does the search show results in real time?
Yes. The results appear as you type, without needing to press Enter.
Can I search with partial numbers?
Yes. If the customer says “my phone ends in 456“, you can search for those digits and find it.
Find your customers instantly
Start free with 1M credits. No card required.
